Customer Service Representatives - Sport and Recreation
Customer Service Representatives - Sport and Recreation
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Salary Not Disclosed
1 Vacancy
Job Description
Te Whiwhinga mahi The opportunity
We are seeking a Customer Service Representative to contribute to the quality of the campus experience by facilitating an excellent customer experience and supporting daily operations in our new state-of-the-art Recreation Centre Hiwa.
Youll serve as the first point of contact for all visitors to Hiwa providing exceptional friendly and professional service to our members. We have a busy reception desk so youll need to be able to juggle and prioritise member requests with ease. Youll be comfortable with managing multiple demands from supporting a member with how to use our web portal troubleshooting our high-tech lockers through to selling a membership.
Youll need to be calm under pressure providing leadership to our casual staff who also work on the reception desk. Youll be tech savvy have a strong attention to detail and enjoy working with people.
This is a service-focused role where youll champion our members needsproviding support voicing their feedback and helping shape improvements to their experience.
Key responsibilities of the role include:
- Maintaining process documentation
- Supporting casual staff on reception
- Responding to customer enquiries through multiple channels (in person phone email)
- Supporting large scale events coming through reception
- Ensuring members have a fantastic experience
- General administrative support
We are ideally looking to fill a full-time (37.5 hours per week) permanent position.
Hours of work:
Sunday Thursday (morning shifts)
Sunday Shift 10 am 6 pm
Monday to Thursday Shift 5.30 am to 1.30 pm
(Please note for the right candidates we are also open to Permanent Part Time working across 3 days /22.5 hours per week)
This is a Salary Band C role within the University and the salary range for this role is $50700-$54200 full time per annum depending on skills and experience. For more information please see the Position Description.
He krero m About you
To be successful in this role you will have:
- A current First Aid Certification
- Six months or more experience working in a customer-facing position
- Proven customer service and administration skills
- Experience working in a recreation environment (preferred).
- Knowledge and understanding of the operations of a recreation facility (preferred).
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading University and maintains significant computational laboratory and analytic facilities. Auckland is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programs discounted car parking a gym membership a generous parental leave allowance childcare and other discounts on internal and external services.
For more information please visit Staff Benefits.
Me phea te tuku tono How to Apply
Submit your application online by Monday 30 June 2025 (NZST). Be sure to include:
- A CV outlining your relevant skills and experience
- A cover letter indicating whether youre applying for the full-time role part-time role or are open to both
If you have any questions about the role contact Jessica Bolwerk at Please note that applications sent via email will not be accepted.
We encourage early applications as the position may be filled before the closing date.
Additional Information :
#LI-DNI
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
The University is committed to providing a safe inclusive and equitable environment where everyone can thrive. For further information see Te Ara Tautika the Equity Policy and visit
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
