Technology Support Technician

Job Title: Technology Support Technician

Department: Information Technology

Reports To: Technical Support Manager

Summary of Job:

The Technology Support Technician (aka Help Desk Technician) provides assistance to any and all employees using computer hardware and software/supports information technology employees within the District. Assists non-IT users (internal and/or external) who are experiencing hardware and/or software problems. Test and evaluate computer hardware software and/or systems (networks). Perform periodic maintenance of the computer network LAN hardware and software. Troubleshoot computer-related problems; develop and implement solutions to those problems in a timely manner. Understand and be understood by non-IT employees/customers. Work independently and as part of a team of technicians. Make decisions quickly and decisively often with limited information. Ability to communicate orally with customers vendors management and coworkers is crucial. Regular use of phone and email for communication is essential.

Installs modifies and makes repairs to District computer hardware software VoIP Phones and classroom technology equipment provide technical assistance and training to system users IT infrastructure operations strategic planning services and project implementation including but not limited to networking desktops/laptops and must perform the following duties and demonstrated competencies.

Assist with installation maintenance troubleshooting and repair of data communications circuits and equipment for the purpose of maintaining safe and effective district and site operation.

Diagnose/Repair Equipment including personal computers and/or terminals using hardware and software diagnostic tools for the purpose of determining appropriate actions to maintain computer and network operations.

Diagnose/Repair LAN software programs for the purpose of maintaining safe and effective district and site operation.

Install/Configure software as needed for the purpose of maintaining safe and effective district and site operation.

Install/Maintain network cabling and network peripherals throughout the district for the purpose of maintaining safe and effective district and site operation.

Installs and upgrades computers and peripherals throughout the district for the purpose of maintaining safe and effective district and site operation including classrooms library and computer labs.

Installs appropriate software/hardware components in the LAN system for the purpose of maintaining safe and effective district and site operation.

Manages remote and central administrative LANs adds/deletes users to LAN and emails IP Technology adds/deletes users for the purpose of maintaining safe and effective district and site operation.

Relocate computer hardware peripherals and equipment as needed for the purpose of maintaining safe and effective district and site operation

Follow District procedures/ methods for proper acquisition installation handling tracking and disposal of IT assets.

Assists and answers questions related to School Information System database software.

Assists other personnel (e.g. troubleshooting software hardware problems and user support) for the purpose of supporting them in the completion of their work activities.

Attends seminars workshops district meetings as assigned for the purpose of conveying and/or gathering information required to perform functions.

Coordinates assignments with technology staff (e.g. projects periodic maintenance) for the purpose of ensuring successful completion and goal attainment.

Orients selected personnel (e.g. technology staff - district and site) for the purpose of applying new technologies and procedures and ensuring their ability to use new and/or existing software.

Performs other related duties as assigned for the purpose of ensuring the efficient and effective functioning of the work unit.

Prepares written assignment requested by Technical Support Manager (e.g. reports memos letters network layouts etc.) for the purpose of documenting activities providing written reference and/or conveying information.

Procurement of equipment supplies and materials (e.g. quotation purchasing monitoring for compatibility) for the purpose of providing cost information as needed/requested and purchasing/securing items in order to complete jobs efficiently.

Responds to inquiries for the purpose of providing information and/or direction.

Transports a variety of items (e.g. servers network equipment routers hubs printers etc.) for the purpose of providing materials at the job site or transporting equipment for repair.

Other duties that may be assigned.

Minimum Requirement

Skills Knowledge and Abilities

SKILLS are required to perform multiple technical tasks with a need to periodically upgrade skills in order to meet changing job conditions. Specific skill-based competencies required to satisfactorily perform the functions of the job include: adhering to safety practices; preparing and maintaining accurate records; and utilizing pertinent software applications.

KNOWLEDGE is required to perform algebra and/or geometry; read technical information compose a variety of documents and/or facilitate group discussions; and solve practical problems. Specific knowledge-based competencies required to satisfactorily perform the functions of the job include: concepts of electronics; photoelectric process; current generation operating systems and network protocols.

ABILITY is required to schedule activities meetings and/or events; gather and/or collate data; and consider a variety of factors when using equipment. Flexibility is required to work with others in a wide variety of circumstances; work with data utilizing defined and similar processes; and utilize equipment under a variety of conditions for multiple purposes. Ability is also required to work with a diversity of individuals and/or groups; work with similar types of data; and utilize a wide variety of types of job-related equipment. Problem solving is required to identify issues and create action plans. Problem solving with data requires independent interpretation of guidelines; and problem solving with equipment is significant. Specific ability-based competencies required to satisfactorily perform the functions of the job include: displaying mechanical aptitude; adapting to changing work priorities; establishing effective working relationships; communicating with diverse groups; being attentive to detail; and working under time constraints.

Responsibility

Responsibilities include: working under limited supervision following standardized practices and/or methods; leading guiding and/or coordinating others; and monitoring budget expenditures. Utilization of some resources from other work units may be required to perform the jobs functions. There is a continual opportunity to have some impact on the Organizations services.

Working Environment

The usual and customary methods of performing the jobs functions require the following physical demands: No heavy lifting is expected though occasional exertion of about 20 lbs. of force lifting carrying pushing and/or pulling; some climbing and balancing; some stooping kneeling crouching and/or crawling; and significant fine finger dexterity. Generally the job requires 50% sitting 30% walking and 20% standing. Must also be able to position self to maintain equipment including under tables and desks. The job is performed in a generally hazard free environment.

Experience Job related experience within specialized field with increasing levels of responsibility is required.

Education High School diploma or equivalent.

Preferred qualifications

Candidates with a Certificate of Proficiency in a Computer related field or ongoing education in Computer Technology.

Direct experience with K-12 education

Additional qualifications required after hire

FBI fingerprint background check (at employees expense).

FLSA

Non-Exempt

Required Experience:

IC