Workplace Experience Community Manager
Workplace Experience Community Manager
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
The Experience Services Community Manager is responsible for delivering exceptional client experience every day through enhanced engagement proactive communication and high touch service within a select portfolio of properties. The Experience Services Ambassador will be expected to increase the level of engagement and partnership between JLL service partners and our clients to provide superior service delivery while enhancing their individual personal and professional skills. This role is responsible for the implementation of the experience program at the client site. This client facing role provides the opportunity to combine your passion for service brilliant people skills and enthusiasm for creating a hospitality focused workplace environment.
Job Responsibilities
- Serve as the initial point of contact for all Client employee inquiries issues troubleshooting and feedback related to the services within the workplace with the primary goal of positively impacting the care and comfort of Client employees and guests
- Execute Ambassador services in a manner consistent with the SLAs standard processes professional brand image and compliant with applicable local laws rules and regulations
- Conduct routine walkthroughs and assessments of the soft services delivery to ensure compliance with service level agreements policies and regulations and performance metrics to provide flawless execution and stable service delivery for the Client.
- Support data collection analysis and reporting to ensure alignment with the Clients goals and objectives.
- Strive to continually improve experience service performance.
- Achieve and exceed goals including performance goals team goals and Clients goals and objectives.
- Work with key account and client stakeholders to organize host and operationalize key engagement events within the assigned client location to enhance experience.
Ensuring Exceptional Service
- Works collaboratively within the account team in the delivery of Experience Services across all business lines (Facility Management Engineering Transactions Projects etc.)
- Assists with third party vendor relationships and service partners to provide maximum service delivery
- Intuitive service delivery anticipating needs or concerns exceeding Client expectations
- Builds meaningful lasting relationships with Client employees and guests carrying calling and culture cards
- Visibly engaged and well known in the workplace; spends a minimum of two hours per day welcoming employees in the reception or employee entrances while also walking floors to ensure Workspaces (offices desk conference rooms mailroom pantries etc.) are stocked and maintained
- Receives and responds to all requests or issues within one day of receipt including a personal follow up to Client employees to ensure questions / requests are answered
- Identify potential risks and escalate as appropriate to ensure no privacy breech security incident or disruption to Clients operations occur
- Engage in a culture of continuous improvement and innovation by leveraging business intelligence adopting and participating in the development of best practices new tools process re-engineering and other ideas that provide service delivery efficiencies
- Assistance and flexibility with Client events as needed to ensure flawless delivery
- Serve as training center event concierge and manage conference room bookings including resolution of scheduling conflicts
- Provide administrative and operational excellence for soft services
- Perform additional job duties as requested
Location:
On-site Charlotte NCIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness so we offer a supportive culture and comprehensive benefits package that prioritizes mental physical and emotional health. Some of these benefits may include:
401(k) plan with matching company contributions
Comprehensive Medical Dental & Vision Care
Paid parental leave at 100% of salary
Paid Time Off and Company Holidays
JLL Privacy Notice
Jones Lang LaSalle (JLL) together with its subsidiaries and affiliates is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLLs recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.
For more information about how JLL processes your personal data please view our Candidate Privacy Statement.
For additional details please see our career site pages for each country.
For candidates in the United States please see a full copy of our Equal Employment Opportunity and Affirmative Action policy here.
Jones Lang LaSalle (JLL) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process including the online application and/or overall selection process you may contact us at Accommodation Requests. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
Accepting applications on an ongoing basis until candidate identified.
Required Experience:
IC
Employment Type
Full-Time
