Senior Executive - Insurance
Senior Executive - Insurance
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Job Description
Job title:
Senior Executive - InsuranceJob Description:
Work towards overall goals of the team in achieving excellent customer service in line with procedural and Service Level requirements processing Change of Address Name Gone Aways Outstanding premium letters and providing Valuation Quotation and Projections General Policy Details General Policy Amendments / Corrections Wakeup Packs / Ad-hoc Packs Record Mismatch / Suspense corrections Dealing with Multiple Exception reports
Be available to answer member queries within the agreed SLA targets across multiple communication channels
Adhere to Quality Management Systems and comply with regulations and policies from Capita and relevant regulatory bodies
Take ownership of personal and performance development undertaking all relevant training courses including Mandatory e-learning to improve and retain pensions and internal systems knowledge and capability
Identify and report risks complaints and breaches immediately / within deadlines to line management and/or the Operational Risk & Compliance Department
Location:
MumbaiIndiaTime Type:
Full timeContract Type:
PermanentRequired Experience:
Senior IC
Employment Type
Full-Time
