Senior Account Co-ordinator
Senior Account Co-ordinator
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Salary Not Disclosed
1 Vacancy
Job Description
Atlas Workplace Services is excited to offer a fantastic opportunity for a Senior Account Co-Ordinator to join our dedicated team supporting a key client based in Farnborough.
As a vital member of our onsite Facilities Management operation you will provide high-level administrative and coordination support to both our client and internal Account Team. This role plays a key part in ensuring smooth day-to-day operations requiring a proactive flexible and detail-oriented approach.
- Act as a lead for the Coordination function overseeing the planning and scheduling of reactive and planned tasks in accordance with SLAs and due by dates;
- Liaise with customers and operational delivery teams / subcontractors to ensure reactive maintenance and minor chargeable works are managed end to end and completed in line with SLAs to the customers satisfaction;
- Liaise with customers and operational delivery teams / subcontractors to ensure PPMs and Audits are planned in line with the annual PPM schedule and no service visits are missed. Ensure paperwork is obtained and uploaded for gatekeeper review;
- Liaise with customers and operational delivery teams and subcontractors to ensure follow on works identified on service records/sheets from PPM visits (remedial actions) are completed in line with SLAs to the customers satisfaction;
- Support the Account Manager with SLA PPM and operational reports as required to confirm contract performance;
- Monitor and measure the performance of the team and propose/implement improvements where required;
- Support operational delivery supervisors across all service lines (such as cleaning and hard services) building and maintaining strong and effective relationships to ensure service performance onsite is managed to a high standard;
- Maintain effective relationships with sub-contractors to arrange call-outs obtain costs obtain RAMS and book in work ensuring work is delivered on time and to a consistently high standard acting as an escalation point for the team and liaising with the procurement team as required;
- Work closely with the central Scheduling team to ensure any self-delivered engineering works outside of the static teams skills set are identified early scheduled and managed by the appropriate party;
- Utilise the CAFM quotation module liaising with the operations/delivery teams in order to build estimates/quotations issuing to the relevant party and managing approvals;
- Raising and issuing purchase orders in line with internal governance process updating CAFM work logs and filing purchase orders against work orders as per company procedures;
- Ensure costs associated with work delivery are captured and entered into the CAFM system to ensure work can be billed to the client effectively and profitably;
- Validate and receipt purchase orders following completion of work in order to allow for committed costs to be finalised assisting with budgetary control resolving any contractor cost queries or unresolved invoices quickly;
- Work close with the Billing team to ensure billing queries are resolved quickly in order for the full cost to be invoiced to the client within internal target times;
- Ensure any risk within the scope of the contract(s) is managed recorded and mitigated where possible using all methods of escalation accordingly particularly any financial risk to AWSL;
- Represent the administration function in internal and client meetings as required;
- Act in a line management capacity for managing absence in line with company policies and procedures;
- Recruit competent individuals to ensure the quality of service is not compromised by lack of skill or resource;
- Manage and maintain staffing levels to ensure there is administration coverage throughout the site working hours;
- Work closely with the Services Operations Manager to ensure central teams provide the required level of support to the contract such as the Helpdesk for out of hours function;
- Carry out any other administration tasks related to the contract as directed by your line manager.
About You
- GCSE in English and Maths or Equivalent.
- Good written and spoken English and a good level of numeracy.
- Knowledge of Maximo or other CAFM systems is an advantage but not essential as training will be provided.
- Good IT skills including Microsoft Office (Excel and Word) with the ability to create and manipulate reports as required.
- Excellent telephone and communication skills.
- Leadership skills including the ability to effectively motivate and develop a team.
- Excellent customer service skills and understanding of how the function impacts customer satisfaction levels.
About The Company
We achieve this by combining our unique understanding with useful technology and an above-and-beyond attitude from our people on the ground and in our support centres. This provides a more personal approach to facilities management and building maintenance services.
We are present right across the UK at more than 1000 sites and over 11 million square feet of premises. Our services include engineering maintenance security cleaning compliance reception energy solutions and more.
Required Experience:
Senior IC
Employment Type
Full-Time
