Commercial Lines CSS
Commercial Lines CSS
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Job Description
Job Description
Job Summary
The Commercial Lines Client Service Specialist (CSS) provides dedicated support to the client service manager in servicing a portfolio of mid-market commercial insurance accounts. This role is responsible for delivering timely quotations managing routine policy transactions and maintaining strong client relationships to ensure a high level of service and retention.
Responsibilities
- Assist the client service manager with daily servicing tasks for mid-market accounts
- Prepare and deliver quotes for new business and policy renewals
- Respond promptly to client inquiries regarding policy coverage billing and claims status
- Coordinate policy changes endorsements and cancellations in the agency management system
- Maintain accurate account files and documentation
- Collaborate with underwriters and internal teams to resolve coverage questions and obtain approvals
- Proactively identify opportunities to enhance client satisfaction and streamline service processes
Qualifications/Requirements
- Active Property & Casualty (P&C) insurance license
- Minimum of 3 years of commercial lines experience with mid-market accounts
- Strong verbal and written communication skills
- Excellent organizational abilities with acute attention to detail
- Proven ability to work effectively with a diverse range of clients and colleagues
- Self-starter who anticipates needs and takes initiative
- Empathetic approach to client service demonstrating patience and professionalism under pressure
- Proficiency in standard office applications (e.g. Microsoft Office) and agency management systems
Disclaimer: Please note that this job description may not cover all duties responsibilities or aspects of the role and it is subject to modification at the employers discretion.
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Employment Type
Full-Time
