ELECT Case Manager

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Turning Points for Children is one of the largest social service agencies in Philadelphia supporting the needs of more than 10000 adults and children throughout the city. We offer programs that help families raise safe healthy educated and strong children. We partner with caregivers to develop and strengthen protective qualities and offer them the tools skills and resources needed to ensure their childrens optimal development.

Position Title: Case Manager of ELECT (Education Leading to Employment and Career Training) programming to expectant and parenting teens

Reports To: Turning Points for Childrens ELECT Program Manager (Family Support Services Department)

Status: Full-Time/Non-Exempt

Position Summary:

Turning Points is one of the largest social service agencies in Philadelphia supporting the needs of more than 10000 men women and children throughout the city. We offer programs that help families in raising safe healthy educated and strong children by partnering with caregivers to develop and strengthen protective qualities and by offering them the tools skills and resources needed to ensure their childrens optimal development.

The Case Manager is responsible for the provision of case management and a broad array of academic and social services to eligible ELECT (Education Leading to Employment and Career Training) program participants (expectant and parenting young adults) to help them stay in school navigate healthy parenting graduate successfully transition to employment/post-secondary education and achieve overall self-sufficiency. The ELECT program always works to connect the students to educational and cultural activities that promote students understanding of child development nurturing parenting practices and exposes students to experiences that help them and their children grow and thrive.

Specific Job Responsibilities

Under the direction of the ELECT Supervisor the Case Manager will:

• Maintain a caseload of up to 25 students and work with the students directly at their school home or community sites on a weekly basis.
• Retrieve maintain and upload required documentation for student enrollment in the program. Maintain thorough student records throughout the duration of students enrollment in the program.
• Adhere to data requirements and assure that case notes and other data (attendance attendance notes transition services summer component educational hours/service hours etc) entry are timely and accurate. Attend data management and training and serve as back-up data coordinator.
• Ensure that student requirements attainment of goals and outcomes as indicated in the ELECT program guidelines are documented and attained.
• Build and maintain collaborative relationships with partner schools to support student recruitment retention and resource coordination; attainment of school records; and ensure students can thrive at home school and work (when applicable).
• Assist with the development of outreach materials and marketing strategies that support recruitment and retention of students receiving services and those eligible to receive ELECT services. Ensure all students are invited to Wednesday workshops and all cultural activities.
• Attend ELECT team meetings department meetings and required training activities including local and state conferences. Stay informed on research and best practices of supporting/engaging expectant and parenting teens/young adults. To be punctual for all meetings.
• Support undergraduate and graduate student interns (engage in orientation training peer site visits).

Position Requirements

• Bachelors degree required.
• Evidence of experience working with expectant and parenting youth and families
• Knowledge of human development with a focus on children and adolescents child development assessment and clinical skills.
• Excellent verbal and written communication skills.
• Facilitation skills
• Proficiency in using a personal computer including Word Outlook and the Internet.
• Current Pennsylvania Child Abuse History Clearance Criminal History Check and FBI Clearance.

Technical Skills

• Understanding of child adolescent adult and family functioning.
• Knowledge of challenges associated with teen parenting.
• Commitment to providing supports and services to expectant and parenting teens.
• Demonstrates the capacity to develop supportive and be empathic in relationships.
• Knowledge of and ability to identify environmental factors that impact families.
• Knowledge of and collaboration with social service providers and community resources.
• Cultural competency; ability to empower and involve others; problem-solving and conflict management skills; and developing community resources and cooperative working relationships with others.
• A strong belief in the value of being father inclusive and valuing fathers as assets to their children.
• Promotes the belief in the use of non-corporal means of discipline for the children.

Other Skills and Behaviors

Commitment Committed to the success of Turning Points for Children. Dependable; keeps commitments to families community partners supervisor staff and colleagues including timely and regular program attendance and responding to communications; is resourceful in working to find new ways to help; focuses on what it takes to get the job done.

Culturally Competent Has a comprehensive understanding of the dynamics of ethnic and cultural differences and the role they play in individual family and community functioning; demonstrates sensitivity to cultural and socioeconomic characteristics.

Problem Solving - Diagnoses underlying or hidden problems and develops logical solutions.

Work Under Pressure - Responds positively to frequent and/or tight deadlines; maintains composure under stressful situations.

Relationship Building - Establishes smooth and cooperative working relationships with diverse families colleagues and external contacts demonstrating sensitivity to cultural and socioeconomic characteristics; provides information and assistance to all and uses diplomacy and tact especially during tense or stressful situations.

Communication - Creates an atmosphere where an exchange of ideas and opinions are encouraged; actively listens to others; speaks clearly and effectively when sharing information with others; prepares written materials clearly and concisely.

Teamwork - Ability to work in a team; promotes open communication for self and others; facilitates sessions to ensure group participation and desired results.

Conflict Management - Negotiates with others to resolve conflicts or disputes; helps others find a common ground to resolve their conflict; establishes an atmosphere where others feel comfortable bringing disagreements into the open.

Continuous Learning - Continually upgrades knowledge and skills; open to new ideas methods and program developments; willing to take on new assignments as needed to ensure program success and to advance the agency vision mission and goals.

Professional - Establishes relationships that are ethical client-oriented and not self-interested; maintains appropriate appearance and behavior; interacts respectfully with all families and colleagues; conducts employment relations in accordance with the Employee Handbook. Establishes professional boundaries with youth and families.

Salary Grade: 15

PHMC is an Equal Opportunity and E-Verify Employer.

Required Experience:

Manager