Regional Operations Director
Regional Operations Director
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Job Description
JLL empowers you to shape a brighter way.
Our people at JLL and JLL Technologies are shaping the future of real estate for a better world by combining world class services advisory and technology for our clients. We are committed to hiring the best most talented people and empowering them to thrive grow meaningful careers and to find a place where they belong. Whether youve got deep experience in commercial real estate skilled trades or technology or youre looking to apply your relevant experience to a new industry join our team as we help shape a brighter way forward.
We are looking for a Regional Operations Director for our Integrated Facilities Management business line.
About JLL
Were JLL. Were a professional services and investment management firm specializing in real estate. We help organizations around the world achieve their ambitions by owning occupying and investing in real estate.
If youre looking to step up your career JLL is the perfect professional home. At JLL youll have a chance to innovate with the worlds leading businesses put that expertise into action on landmark projects and work on game-changing real estate initiatives. Youll also make long-lasting professional connections through sharing different perspectives and youll be inspired by the best. Were focused on opportunity and want to help you make the most of yours. Achieve your ambitions join us at JLL!
Role Purpose
The Regional Operations Director drives the business by managing all functional and operational responsibility across the Property Management business and contributing to the strategic growth of the business. This role is the key number two role in the regional account structure working in close partnership with the Regional Account Director and part of the Account Leadership Team.
The Regional Operations Director is integral to supporting the Regional Account Director to drive and deliver a high level of client satisfaction establishing and managing the service delivery team delivering key regional initiatives as well as ensuring global consistency in processes systems and reporting. The role also ensures efficient and consistent operation of all facility management activities to meet contractual obligations with respect to the property portfolio of the Client throughout the region achieving the Clients regional outsourcing objectives of cost efficiency service quality/consistency Workplace experience and risk management.
What this job involves
- Manage Regional Functional Leads/Subject Matter Experts (SME) work streams to support the delivery teams across the region
- Ensure consistent reporting and coordination regionally
- Using data to drive strategic decisions
- Support the Regional Account Director to drive and achieve goals and objectives including P&L risk energy targets and the account SLAs & KPIs
- Manage the sub-regional FM delivery ensuring standards are maintained and be a contact point for any Property Management account related issues provide training and to provide support in issue resolution.
Business Strategy:
- Work with the Regional Account Director in defining the regional account strategy
- Represent IFM - JPMC in the internal and external networking forums and client functions
- Work with the Regional Account Director and Finance Director to develop and manage the IFM budgets in conjunction with the Sub Regional Leads
Financial Management / Cost Control / Profitability:
- Working with the Finance Director compile and deliver monthly financial updates to the Regional Account Director demonstrating control and knowledge.
- In conjunction with Finance Director support the preparation of accurate budgets and forecasts
- Manage and control the account P&L with the Sub Regional Leads to achieve the business financial objectives.
- Work with the account director to develop the annual client plans including driving Risk and opportunities within Property Management vertical
Client/Stakeholder Management
- Develop strong relationships with key personnel in the JPMC organization
- Ensure close contact is established with client organizations to remain abreast of current strategy thinking policies and procedures
- In collaboration with the Regional Account Director present at governance meetings the Property Management service Annual Quarterly & monthly and ensure direct reports do the same in region
Resource Management
- Work with regional Human Resources lead on recruitment and selection strategies
- Work with Regional Account Director in defining and driving the performance management of staff
- Work with regional Human Resources to develop regional training and skills development programs and ensure the plan is cascaded
- Ensure succession plans are in place for key direct reports and coordinate same for all client service delivery staff through the management team
Senior Management Team Responsibilities
- Active participation or representation in all in-Country Property Mgt management meetings
- To identify issues and assess problems using a logical and rational approach and develop options and strategies to resolve
- Organize regular operational meeting to ensure the SMEs and hub/country leads are aligned
- Organize regular forums for networking and engagement for senior regional management
- Build the teams connectivity to the wider JLL Platform to enhance our ability to deliver efficiently for the client.
Sound like you To apply you need to be able to demonstrate the following skills and experience:
- Demonstrated experience in a senior account leadership role responsible for complex account structure running teams across multiple countries and/or multiple teams (ideally large country or small cross-country account experience looking for next level of responsibility with a large complex account)
- Strong general management experience - minimum of 10 years in the business and operations preferably experience in Property Management
- Six Sigma & process re-engineering experience preferred
- Proven track record in generating growth through business development
- Qualifications in Engineering or relevant field preferred but not essential
- Attention to detail and experienced first focus
- Demonstrated strong client relationship skills
- Demonstrated strong people management skills
- Understands the dynamics of a matrix environment and actively works through influencing and collaboration
- Strong communicator good presentation skills and possesses strong verbal & written communication skills (English & local language); also an active listener
- Self-motivated and confident Gravitas EQ
- Flexible able to adapt and effectively deal with rapidly changing stressful situations
- Proven ability to initiate and follow through with improvement initiatives
- Able to work independently and be a team player
- Exhibit honesty & trustworthiness builds followership
Location:
On-site London GBRIf this job description resonates with you we encourage you to apply even if you dont meet all the requirements. Were interested in getting to know you and what you bring to the table! If you require any changes to the application process please email or call 44(0) to contact one of our team members to discuss how to best support you throughout the process. Please note the contact details provided are to discuss or request for adjustments to be made to the hiring process. Please direct any other general recruiting inquiries to our Contact Us page > I want to work for JLL.
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Required Experience:
Director
Employment Type
Full-Time
