Quality Assurance Officer
Quality Assurance Officer
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Job Description
Job Description:
Located in Fitzroy close to CBD and PT
Friendly and supportive team environment
Two part time permanent positions available
About the Role
The Quality Assurance Officer will support resource and advise the business in all aspects of clinical quality assurance. This will include supporting the business to maintain performance in accordance with best practice which is consistent with all relevant standards and support the values of St Vincents in order to meet the expectations of the community we serve.
Responsibilities across the two roles advertised include administration of the policy system on SharePoint auditing and administration of the audit system (MARS) reporting of data via PowerBI / RiskMan review of incidents in RiskMan formal incident reviews and clinical risk committee facilitation.
One position is 3 days per week the other position is 4 days per week.
Classifications for theses position will range from HS3 - HS24 ($74448.40 - $78171.60 per annum) over-award of $13.6 p/h
Your Contribution
Degree in a health-related discipline or significant experience working in healthcare
Qualification or extensive experience in healthcare quality assurance
Current National criminal history check or willing to obtain
What we Offer
A focus on wellbeing initiatives with regular events and programs
Confidential solutions-focused employee counselling
A healthy work/life balance encouraged.
Ability to join Fitness Passport - Your pass to an extensive choice of fitness facilities
Salary Packaging Increase your take home pay!
In the heart of Fitzroy CBD at our doorstep close to some of Melbournes best cafes public transport and lots of carparks
Discounts and Promotions always available through our Foundation
Regular opportunities for professional development to assist you to reach your career goals
Culture of continuous improvement
Flexible working arrangements
About Quality & Patient Safety
The Quality Assurance Officers work environment will be located at the Fitzroy site but may require travel to all/any of the SVHM sites throughout Melbourne for the conduct of the role.
Working at St Vincents
St Vincents Hospital Melbourne (SVHM) is a leading teaching research and tertiary health service. SVHM provides a diverse range of adult clinical services and is driven by values of Compassion Justice Integrity and Excellence.
Application
Please attach your resume and cover letter to your application.
Please see below for the copy of the job description
PURPOSE
The Quality Assurance Officer will support resource and advise the business in all aspects of clinical quality assurance. This will include supporting the business to maintain performance in accordance with best practice which is consistent with all relevant standards and support the values of St Vincents in order to meet the expectations of the community we serve. As part of the Quality Assurance team the Quality Assurance Officer will perform a range of duties outlined below.
DUTIES
Quality measurement and reporting
Assist to identify and develop indicators to monitor program departmental and organisational performance
Provide leadership direction and support to programs and departments around quality assurance reporting
Assist to develop methods to audit analyse evaluate and monitor clinical care in relation to patient outcomes
Schedule and conduct regular audits consistent with quality planning and current priorities
Conduct mortality and morbidity audits and assist medicals unit to review their performance.
Coordinate the provision of SVHM quality data to external bodies for reporting and benchmarking purposes
Clinical governance and assurance
Provide leadership direction and coordination for the conduct of clinical governance and other assurance committees
Coordinate and facilitate the clinical risk advisory committees
Provide oversight of the quality of detailed clinical incident investigations (including Root Cause Analysis and In Depth Case Reviews) and other reviews as required
Oversee and coordinate the SVHM policy management system
Oversee and coordinate the SVHM clinical audit system MARS
Support the systems in place to monitor compliance with clinical policies clinical practice guidelines and procedures
Conduct other clinical quality assurance work as directed
Consumer participation
Facilitate and oversee the patient experience measurement systems and programs including data analysis and reporting
Oversee and coordinate the SVHM Consumer Advisory Committee
Coordinate consumer representation for peak clinical governance committees and projects
Accreditation
Assist the business in accreditation preparation by the provision of advice leadership and knowledge of the relevant standards and applicable legislation
In partnership with the business identify gaps in compliance with the standards and legislation
Collate evidence for accreditation events
Coach staff around the requirements of accreditation standards and provide relevant education and information
Clinical incident reporting systems and investigations
Oversee and administer the clinical incident reporting system
Perform the role of system administrator including maintaining the organisation structure register and alerts
Liaise with SVHA and system vendor for upgrades and system configuration
Facilitate the provision of relevant data and reports to the business
Oversee clinical incident investigation processes and reporting
Other
Arrange and coordinate educational expos
Develop and deliver quality assurance education
OBLIGATIONS
General
Perform duties of the position to best of their ability and to a standard acceptable to SVHM
Comply with all SVHM policies procedures by laws and directions
Treat others with respect and always behave professionally and in accordance with the SVHM Code of Conduct
Only access confidential information held by SVHM when this is necessary for business purposes maintaining the confidentiality of that information once accessed
Participate in the annual SVHM performance review process
Display adaptability and flexibility to meet the changing operational needs of the business
Comply with applicable Enterprise Bargaining Agreement provisions
Display a willingness to develop self and seek to improve performance
Clinical Quality and Safety
Attend clinical orientation upon commencement
Maintain clinical registration and any required indemnity cover
Always work within approved scope of practice under supervision by more senior clinical staff as appropriate.
Take personal responsibility for the quality and safety of work undertaken
Take all necessary care and precautions when undertaking clinical procedures
Complete annual clinical competencies
Maintain skills and knowledge necessary to safely and skilfully undertake clinical work
Consult with peers and other experts and refer to other healthcare workers when appropriate and in a timely manner
Collaborate and clearly communicate with patients/clients and the healthcare team
Participate in clinical risk management and continuous quality improvement activities as part of day-to-day work
Person Centred Care
Ensure consumers receive information in an appropriate and accessible format
Actively support consumers to make informed decisions about their treatment and ongoing care
Ensure consumers are aware of their rights responsibilities and how to provide feedback
Health and Safety
Protect the health and safety of self and others complying with all health and safety related policies procedures and directions
Complete required Fire and Emergency Training annually
Complete required Workplace Culture and Equity Training annually
Attend general hospital orientation within 3 months of commencement
As required comply with fit-testing and PPE requirements
CRITERIA
4.1.1ESSENTIAL REGISTRATION LICENSE OR QUALIFICATION REQUIREMENTS
Degree in a health-related discipline or significant experience working in healthcare
Qualification or extensive experience in healthcare quality assurance
ESSENTIAL REQUIREMENTS
Commitment to:
The Values and Health Care Philosophy of the Sisters of Charity The Principles of the St. Vincents Hospital Patient Care Model The Hospitals Code of Conduct
Knowledge and understanding of quality assurance project management skills benchmarking best practice and customer focus concepts
Experience of large complex organisation with multitude of interest groups
Experience in leading working groups and project management
Experience in facilitating change and adopting new concepts
Experience working in a public health service
Superior written and verbal communication skills
A confident and persuasive communicator
Effective time management.
Closing Date:
11 July 2025 11:59pmReconciliation Action Plan:
At St Vincents we acknowledge the importance of creating a work environment that is welcoming safe equitable and inclusive for Aboriginal and/or Torres Strait Islander Employees. As part of our Commitment to Reconciliation and Closing the Gap in employment related outcomes we encourage applications from Aboriginal and Torres Strait Islander Peoples.
For further information visit https:// or get in contact at
View Reconciliation Action Plan
Code of Conduct:
Required Experience:
Unclear Seniority
Employment Type
Part-Time
