IT Partner Manager - Irving, TX

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Unless specifically stated otherwise this role isOn-Site at the location detailed in the job post.


Here at Siemens we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live work and move today and for the next generation! We know that the only way a business thrives is if our people are thriving. Thats why we always put our people first. Our global diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you

Our Smart Buildings help to create efficient safe adaptable and responsible environments. Our aim isnt just about improving buildings; its about creating perfect places that improve peoples lives.


The IT Partner Manager is responsible for the continuous information technology (IT) operations of the Siemens Customer Service Center (CSC) in Irving Texas. The CSC consists of a customer support center and a Central Monitoring Station (CMS). The IT Partner Manager will maintain the sophisticated IT architecture that powers this center to include daily and periodic maintenance application and equipment upgrades and rapid response to any casualties that befall the systems. The IT Partner Manager will be one of a staff of ten IT professionals all working in concert to enable continuous operations of the center and assist with customer inquiries about IT capabilities and offerings. If you are a seasoned IT professional looking for stability within a challenging IT role this may be your next assignment.

This position is based in Irving TX.


As the IT Partner Manager you will:

Maintain continuous (24/7/365) operations of all IT and telephony equipment to allow the center to conduct its various missions to include building automation monitoring fire/burglar panel monitoring video monitoring access control monitoring emergency phone monitoring and various additional customer service tasks
Coordinate with specialty vendors and contract IT consultants to optimize the equipment and application portfolio for effective operations
Familiarize yourself with the purchase order and invoicing processes to become competent working in both
Additional Qualifications/Responsibilities
You will make an impact with these qualifications:

Basic Qualifications:

Minimum of 3 years of experience and advanced knowledge of IT systems administration and IT server architecture or similar experience
High School diploma or state-recognized GED coupled with significant vocational IT training
Advanced knowledge of Microsoft Office applications
Fluent in English
A true self-starter who shows initiative and takes accountability for his/her actions
Meticulous attention to detail in all administrative work
Comfortable in a matrixed environment with multiple internal and external stakeholders
5% travel required with the position
Legally authorized to work in the United States on a continual and permanent basis without company sponsorship
This is an in-office position with minimal opportunity to work remotely
Preferred Qualifications:

Bachelors or Masters Degree in computer science or information technology or significant vocational IT training and five plus years of experience maintaining the IT element of a business or data center
Minimum of 5 years of experience and advanced knowledge of IT systems administration or IT service architecture or similar experience
Significant experience as an IT professional in a Central Monitoring Station (CMS) environment with expert knowledge of signals receivers concentrators switches servers domain controllers telephony systems etc.
Experience with core CMS applications such Security Business Network (SBN)
Experience with video monitoring applications such as IMMIX
Experience with access control systems such as SiPass CCure Webrix and DSX
Experience with SQL

Youll benefit from:

Siemens offers a variety of health and wellness benefits to our employees.
The pay range for this position is $82320 - $141120. The actual wage offered may be lower or higher depending on budget and candidate experience knowledge skills qualifications and premium geographic location.
Relocation assistance available for an exceptional candidate