Job Description Summary

Job Description

Job Type: Classified

Essential Functions:

As defined under the Americans with Disabilities Act this classification may include any of the following tasks knowledge skills and other characteristics. This list is ILLUSTRATIVE ONLY and is not a comprehensive listing of all functions and tasks performed by incumbents of this class. Work assignments may vary depending on the departments need and will be communicated to the applicant or incumbent by the supervisor.

• Sorts shelves and files various library materials accurately according to library classification systems (e.g. alphabetic numeric and alphanumeric);

• Maintains accuracy of library materials on shelves and re-shelves misplaced items;

• Packs and unpacks boxes of books and other library materials;

• Locates and retrieves library materials from all areas for staff or patrons;

• Performs routine clerical tasks sorts and distributes mail checks inventory and provides support with library events;

• Answers telephones refers calls and takes messages for staff;

• Provides directional assistance/information to customers;

• Assists patrons loading and unloading donated books;

• Maintains appearance of work area and public areas including cleaning materials and bookshelves;

• Performs troubleshooting and maintenance on equipment such as public access computers printers and copiers;

• Ensures compliance with County protocols policies and procedures relative to area of assignment;

• Assists patrons with accessing closing and changing web pages;

• Screens and refers research needs by matching customers with a reference specialist;

• Assists customers in signing up or schedules for computer access;

• Performs basic computer operation instruction for customers including using the mouse downloading data/information and saving and printing files;

• Assists customers with accessing the Internet and email accounts;

• Answers general questions about computer software (e.g. Word and Excel) usage such as loading and opening a file changing the font and adjusting formatting;

• Assists in other technological support patrons may need;

• May assist in backroom check-in of library materials and processing of reserves;

• Operates a variety of office equipment relative to the library assignment

Minimum Qualifications:

Any combination of skills education or experience that demonstrates an ability to perform the duties and responsibilities identified in the classification.

Qualifying education and experience must be clearly documented in the Education and Work Experience sections of the application. Do not substitute a resume for your application or write see resume on your application.

Preferred Qualifications: (Be specific in describing your experience in your application. Ensure the descriptions provided illustrate your competencies specifically addressing the required and preferred qualifications.):

• Experience communicating effectively in a language(s) other than English.

• Minimum one (1) year of experience providing customer service.

• Minimum two (2) years of experience with technology (email eBooks Microsoft Office personal electronic devices library website).

• Minimum one (1) year of experience working independently and/or as part of a team.

Selection Procedure:

Pima County Human Resources Department reserves the right to admit to the selection process only those candidates that meet the minimum qualifications. All applications will be assessed based on an evaluation of the listed education and experience. Candidates meeting the minimum qualifications may be further evaluated/scored against any advertised Preferred Qualifications. The hiring authority will interview and select the successful candidate from a referral list provided by Human Resources. Additional assessments/testing may be required as part of the selection process.

Supplemental Information:

Licenses and Certificates: Some positions require a valid Arizona Class D driver license at the time of application or appointment. Failure to maintain the required licensure shall be grounds for termination.

Special Notice Items: Some positions may require bilingual abilities in English and a second-language as determined by the department head at the time of recruitment. The County requires pre-employment background checks. Successful candidates will receive a post-offer pre-employment background screening to include verification of work history education and criminal conviction history. A prior criminal conviction will not automatically disqualify a candidate from employment with the County.

Physical/Sensory Requirements: Physical and sensory abilities will be determined by position.

Working Conditions: Incumbent may be required to work rotating shifts including nights and weekends.

EEO Information:Pima County Government is an Equal Employment Opportunity employer.We are committed to an inclusive and diverse workforce and will not discriminate in employment opportunities or practices on the basis of race color religion national origin age disability gender sexual orientation kinship political interest or any other characteristic protected by law.