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Intern
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Salary Not Disclosed
1 Vacancy
Job Description
About Us
The North Central Texas Emergency Communications District (NCT9-1-1) provides life-saving 9-1-1 services across a 13-county region. We are committed to innovation resilience and excellence in public safety technology. As part of our mission to foster the next generation of IT professionals we are seeking a motivated and tech-savvy IT Infrastructure Intern to support our dynamic Infrastructure and Security Team.
Position Summary
As an IT Infrastructure Intern you will gain real-world experience maintaining and securing mission-critical systems that support emergency communications. This is a hands-on role offering exposure to enterprise-level technologies including Windows Server virtualization cybersecurity tools and infrastructure monitoring platforms. Ideal for students or recent graduates pursuing a degree in Information Technology Cybersecurity or a related field.
Key Responsibilities
- Assist in monitoring and maintaining 9-1-1 infrastructure systems internal servers and staff workstations
- Troubleshoot hardware software and connectivity issues for internal users
- Support account administration tasks (Active Directory group policies access provisioning)
- Apply Windows Server updates and help patch vulnerabilities following cybersecurity standards
- Conduct vulnerability scans and support remediation tracking
- Update Data Center Infrastructure Management (DCIM) records (hardware inventory rack layouts cabling documentation)
- Create and revise Standard Operating Procedures (SOPs) for routine tasks
- Assist in monitoring and documenting virtualization platforms (e.g. VMware)
- Analyze system logs alerts and dashboards for performance and security issues
- Deploy configure and maintain endpoint systems (desktops laptops peripherals)
- Contribute to cybersecurity tasks such as system hardening MFA setup and access control
- Support disaster recovery and backup verification processes
- Provide Tier 1 technical support and escalate unresolved issues
- Track and manage IT asset inventory and ensure compliance with lifecycle plans
- Assist with IT budget research including EOL tracking vendor recommendations and renewal cost estimates
- Participate in scheduled maintenance upgrades and technology deployments
Qualifications
- Must be currentlyenrolled in an accredited college/universitydegree seeking program -IT Cybersecurity Computer Science or related field preferred
- Basic understanding of networking system administration and security principles
- Familiarity with Windows Server Active Directory and virtualization (preferred)
- Strong problem-solving skills and willingness to learn
- Attention to detail and ability to follow technical documentation
- Excellent communication and organizational skills
Why Join Us
- Learn from a dedicated team of infrastructure and cybersecurity professionals
- Work on impactful systems that support emergency responders and public safety
- Flexible scheduling to accommodate academic commitments
- Opportunities to contribute to meaningful technology initiatives in public service
Starting Salary
$18.00 per hour
Equal Employment Opportunity Employer:
NCTCOG is an equal opportunity employer/program. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity age national origin disability veteran status and other classifications covered under federal state or local laws. Auxiliary aids and services are available upon request to individuals with disabilities.
Background Check & Drug Testing:
All selected candidates must undergo a pre-employment background check and drug screening. Background checks include national criminal background check employment history motor vehicle record check social security verification education verification and other elements as needed. NCTCOG is committed to a safe and drug free workplace and performs pre-employment substance abuse testing. All new hires are required to undergo a drug test which detects the presence of illegal drugs for months prior to testing. We appreciate your cooperation in keeping NCTCOG safe and drug free. In order to receive an offer of employment from NCTCOG selected candidates must successfully pass the pre-employment background check and drug screening.
E-Verify:
The North Central Texas Council of Governments participates in the federal E-Verify program in order to verify a new employees authorization to work in the United States. Applicants must be lawfully authorized to work in the U.S.
Job postings are kept open for a minimum of 10 calendar days and may close anytime thereafter at the discretion of the hiring manager.
Required Experience:
Intern
Employment Type
Full-Time
