Customer Care Associate
Customer Care Associate
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$ 17 - 19
1 Vacancy
Job Description
Job Description
Seeking a career-minded highly-motivated applicant to join the Calibration Laboratory LLC team as a Customer Service Representative.
The Customer Service Associate will apply the skills of organization customer service and multi-tasking with a technical prowess to deliver quotes manage customer contacts and answer customer inquiries.
Summary of Position
The Customer Care Associate plays a fundamental role in customer acquisition and retention by demonstrating excellent customer service-based performance. The Customer Care Associate is primarily responsible for the quoting maintenance and customer service aspects of our existing customer base.
Skills and Requirements
- Preference will be given to individuals with 2 years of experience with customer service in a manufacturing or other technical sales environment.
- Excellent customer relation skills heavily focused on phone and email etiquette.
- Proficiency in the use of software programs of MS Word MS Outlook MS Excel and MS PowerPoint. Ability to quickly learn internal proprietary software.
- Ability to multitask is a must
- Excellent attention to detail
- Must have a valid drivers license with a good driving record
- MUST Pass entrance exam (see Application Process below)
Education
- High School Diploma required
Responsibilities
- Answers incoming phone calls and transfers calls to the corresponding person
- Answers and responds to customer inquiries via phone and email regarding calibration quotes.
- Generate new and repeat sales by providing product and technical information in a timely manner.
- Educate customers about terminology features and benefits of calibration in order to improve customer satisfaction.
- Build and maintain strong long-lasting customer relationships
- Understanding of business structure in most industries to identify decision makers
- Generate calibration quotes from client lists using internal software programs
- Contacts clients for purchasing documents in a timely manner
- Organized and Task oriented to complete objectives and goals in a timely manner
- Maintainclient account information
- Updates job knowledge by studying equipment profiles calibration methods and participating in technical discussion of the laboratory.
- Maintain a working knowledge of the laboratorys current Scope of Accreditation
Reports To
The Inside Sales Representative reports directly to the Quality Manager.
Application Process
As a potential candidate we have composed an aptitude exam in which you are required to pass for employment consideration. The link to this online exam will be emailed to pre-screened applicants after applying.
Our Mission
We are committed to providing a high quality instrument calibration both on site and in house in accordance with stated procedures and customers requirements in a prompt efficient and cost effective manner to satisfy the specific needs of our clients.
Benefits
- Health insurance Vision insurance Dental insurance and Life insurance offered
- 401k retirement with company percentage match offered
- Vacation and Sick Time available for use as soon as 90 day probationary period is completed
- Company logo shirts provided
- 9 paid holidays; New Years Day Good Friday Memorial Day 4th of July Labor Day Veterans Day Thanksgiving Day after Thanksgiving Christmas Day.
- Office Hours: 7:30 am - 4:30 pm Monday-Thursday 7:30 am - 2:00 pm on Friday
About Us
- Calibration Laboratory LLC is an ISO/IEC 17025 accredited commercial calibration laboratory
- In business since 1977
- Friendly and enjoyable working environment
- Veteran owned company
For more information please visit us a
Required Experience:
Manager
Employment Type
Full-Time
