Billing Specialist
Billing Specialist
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Job Description
Kaseya is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseyas best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained strong double-digit growth over the past several years and is backed by Insight Venture Partners ) a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000 Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions go to and for more information on Kaseyas culture please click here: Kaseya Culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
The Role
As a Customer-Focused Billing Specialist youll play a key role in supporting our clients by resolving billing issues ensuring accurate invoicing and delivering a seamless customer experience. This role is ideal for someone with a strong understanding of billing processes and a genuine passion for helping customers.
Key Responsibilities
Youll manage a queue of billing-related cases working directly with customers to address and resolve their concerns. Your day-to-day will involve investigating discrepancies reconciling accounts and collaborating closely with internal teams including Sales Account Management and Finance. Youll use tools like Salesforce and NetSuite to ensure every transaction is accurate and clear.
What Were Looking For
Were seeking someone with a background in billing accounts or finance who also brings excellent communication and problem-solving skills. Experience with Salesforce and NetSuite is highly regarded along with a strong attention to detail and comfort with Excel. Most importantly youll bring a customer-first mindset and a proactive approach to resolving issues.
Preferred Experience
Experience in a customer service or client-facing role within a billing or finance team
Familiarity with NetSuite Salesforce and ticketing tools such as Service Cloud
Ability to reconcile accounts and interpret financial data
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race religion age ancestry gender sex sexual orientation national origin citizenship status physical or mental disability veteran status marital status or any other characteristic protected by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full Time
