L.E.T.S. Driver Trainer
L.E.T.S. Driver Trainer
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1 Vacancy
Job Description
Livingston County was named a 2024 Top Workplace by the Detroit Free Press! Based solely on employee feedback the Top Workplace title is a badge of honor for the County. With over 700 employees serving within 18 departments 6 elected offices and 3 Courts Livingston Countys top priority is providing effective and efficient services that improve the quality of life for all of our residents.
Position Summary:
Under the supervision of the Operations Manager for Transportation Services this position is responsible for providing training for staff and performing clerical and administrative support activities as needed in support of department operations. Though primarily responsible for training also performs duties in driving and dispatch as directed. When driving is responsible for providing safe efficient customer-friendly transportation via bus van or County vehicle to the public in the County and/or any location in surrounding counties.
Benefits:
- Retirement plan includes a 401a with up to 8% employer contribution
- Comprehensive Medical Pharmacy Dental & Vision
- Optional HSA with an employer match
- Optional Voluntary 457 Deferred Compensation plan
- Short-term & Long-term disability & Basic Life & AD&D insurance
- Health & Dependent Flexible Spending Accounts
- Paid vacation sick days & 13 Holidays. Unused vacation and sick time rolls over
- Tuition Reimbursement
- Up to $500 annual Wellness reimbursement* & $100 incentive for completing your annual physical & Health Assessment.
- Voluntary benefits such as Pet Insurance Accident Critical Illness Hospital & Whole Life policies
- Employee assistance program
*Pro-rated based on DOH
Pay Rate Information:
The Driver Trainer role is a non-union position and starting pay is $23.74/hr. This position is eligible for step pay increases within our Non-Union Grade 5 Wage Scale. Top end of the current wage scale for this position is $30.08/hr.
Essential Job Functions:
An employee in this position may be called upon to do any or all of the following essential functions. These examples do not include all of the duties which the employee may be expected to perform. To perform this job successfully an individual must be able to perform each essential function satisfactorily.
- Coordinates and performs training for employees to include new employee and refresher training ensuring that best practices of customer service are followed and employees have the appropriate licenses and certifications. Trains and assists employees with usage of scheduling and driver logging software.
- Rides with and observes drivers on daily routes at least twice annually per driver to ensure they are operating in a safe manner based on established safety guidelines. Takes corrective action and provides proper training when necessary.
- Serves as back-up for maintaining and administering the Federal Transit Administration Drug and Alcohol policy Drug and Alcohol Program Manager and designated Employer Representative as required by the Federal Transit Administration and Michigan Department of Transportation.
- Provides ADA training opportunities to staff twice annually.
- Functions as a dispatcher as needed. Receives telephone email and fax requests for transportation both in and outside the County determines if requested time and route can be accommodated and suggests alternative times if appropriate. Schedules rides taking into consideration the special needs (e.g. physical requirements mental disabilities etc.) of many of the passengers served by the department.
- Responds by phone to provide professional customer service and answers questions from the public regarding transportation services in the County. May require setting up transports with adjoining counties.
- Assists motor pool staff with reserving County pool cars for County employees.
- Performs general office support functions such as but not limited to preparing mailings and copying documents.
- May function as a driver to fill shift shortages special runs or special events as needed. Drives L.E.T.S. vehicle(s) to transport passengers to various destinations. Provides customer assistance to a variety of passengers ranging from school age to the elderly. Passengers may have special needs or require additional assistance. Operates chairlift to assist passengers in boarding the bus and ensures passengers are properly secured based on standards and guidelines. Some transports may require transportation out of the county and some door-to-door service. Maintains a log of trips and number of passengers. Verifies monies proper fares fuel and mileage.
- Trains and assists employees with usage of scheduling and driver software including tablets.
- Attends approved staff development activities in-services and supervisory sessions.
- Shows initiative in seeking out training opportunities for all employees.
- May participate in community education activities including presentations and informational sessions.
- Responsible for conducting driveway checks and completing follow-up paperwork and communication with passengers.
- Participates in approved preparedness drills or emergency activities and will be available in the event of a county-declared disaster or emergency.
- Functions as a specialized trip coordinator for contract services
- Develops and maintains the Public Transportation Agency Safety Plan (PTASP) per Federal Regulation 49 CFR Part 673 and updates annual or as needed to stay in compliance.
- Establishes and maintains L.E.T.S. as a Training Provider on the Federal Motor Carrier Safety Administration Registry as required per Federal Regulation 49 CFR Part 380 to conduct Entry Level Driver Training for CDL and Passenger Endorsement Training.
- Assigns vehicles to daily runs coordinating directly with maintenance staff to schedule service to ensure vehicles do not go over mileage on required service.
- Reviews monthly reports for accuracy for specialized funding sources makes corrections to archive trips as needed and submits reports to Operations Manager to submit for billing.
- Establishes and maintains L.E.T.S. Policies updating as needed.
- Performs all other duties as assigned.
Required Knowledge Skills Abilities and Minimum Qualifications:
The requirements listed below are representative of the knowledge skills abilities and minimum qualifications necessary to perform the essential functions of the position. Reasonable accommodation may be made to enable individuals with disabilities to perform the job.
Requirements include the following:
- High school diploma or GED and two years of progressively more responsible experience as a dispatcher or driver in public transportation.
- The County at its discretion may consider an alternative combination of formal education and work experience.
- Michigan Commercial Drivers License - Class C with passenger endorsement.
- Must pass a Michigan Department of Transportation physical and drug screen prior to employment.
- Must obtain a Michigan Department of Transportation Medical Examiners certification within ten days of employment and CPR training within six months of employment. Certifications must be maintained throughout employment.
- Certification in the Federal Transit Administration Drug and Alcohol Program.
- CTAA Passenger Assistance Safety and Sensitivity Certified Trainer.
- CTAA Certified Safety and Security Officer or TSI Public Transportation Safety Certification Training Program.
- TSI Transit Safety and Security Program.
- Knowledge of the principles and practices of safe driving techniques training drivers and dispatch in public transportation and providing customer service.
- Considerable knowledge of scheduling transportation requests for passengers and drivers County roads reading maps providing customer service over the phone and in person working with a variety of people including providing service to passengers with special needs and assistance performing basic math preparing receipts and daily log reports training employees and driving safely in all weather conditions.
- Skill in assembling and analyzing data and preparing accurate reports.
- Skill in effectively communicating ideas and concepts orally and in writing.
- Ability to establish effective working relationships and use good judgment initiative and resourcefulness when dealing with County employees contractors to the County representatives of other governmental units professional contacts elected officials and the public.
- Ability to assess situations solve problems work effectively under stress within deadlines and in emergency situations.
- Skill in the use of office equipment and technology including Microsoft Suite applications the Countys financial software and software applications utilized by L.E.T.S.
- Skill in the use of specialized vehicle transportation equipment such as chair lifts and securing passengers prior to transport.
- Skill in the use of electronic equipment on County vehicles.
- Knowledge of principles and practices of safe driving techniques.
- Advanced knowledge of scheduling software (Ecolane) and problem solving within the softwares limitations.
- Knowledge of Federal Motor Carrier policies.
- Knowledge of ADA compliance requirements.
- Knowledge of vehicle capacities versus run needs.
- Knowledge of vehicle maintenance needs and required service intervals.
Physical Demands and Work Environment:
The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job the employee typically works in an office setting is regularly required to communicate in person and by telephone read regular and small print view and produce written and electronic documents and enter data on a computer keyboard with repetitive keystrokes. The employee must be mobile in an office setting stand sit stoop and kneel use hands to finger handle or feel and reach with hands and arms. When assigned as a driver the employee must lift or push/pull objects of up to 25 lbs. without assistance. Accommodation will be made as needed for employees required to lift or move objects that exceed this weight.
While performing the duties of this job the employee works in outdoor weather conditions while driving and is exposed to fumes or airborne particles noxious odors vibrations from driving a bus and traffic. The noise level in the work environment is usually moderate but can be loud..
Employment Type
Full-Time
