Systems Support Specialist
Systems Support Specialist
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Founded in 2014 Crossroads Talent Solutions LLC is a dynamic organization dedicated to providing exceptional staffing solutions across various industries. With over 11 years of experience we specialize in connecting talented professionals with rewarding career opportunities ensuring that businesses have access to the best talent to drive their success. Some of our esteemed customers include the United States Air Force (USAF) the United States Army the United States Navy and the National Oceanic and Atmospheric Administration (NOAA). At Crossroads we are committed to delivering innovative and effective solutions that meet the unique needs of our clients and help them achieve their goals.
Job Title: Systems Support Specialist (SSS)
Locations: McAllen Corpus Christi
Employment Type: Contract
Reports To: IT Manager or Designated Government Representative
Position Summary:
The Systems Support Specialist (SSS) is responsible for providing technical support for computer systems networks and peripherals in a federal office environment. This role ensures seamless operation of IT infrastructure by assisting users resolving issues and maintaining system performance in support of the mission of the U.S. Attorneys Office for the Southern District of Texas.
Key Responsibilities:
- Provide troubleshooting assistance and problem resolution for PCs servers and Local Area Networks (LANs).
- Install configure and test personal computers printers and peripheral equipment.
- Offer technical support for desktop hardware and software applications via phone email or in person.
- Coordinate repairs and maintenance with appropriate parties; perform diagnostics to identify issues.
- Deliver training and user support for standard applications and office automation tools.
- Maintain and support IT systems in compliance with DOJ standards.
- Evaluate system configurations and software for efficiency and performance.
- Serve as a help desk point of contact for users experiencing IT-related issues.
Qualifications:
- Experience in direct end-user technical support both in-person and via telephone.
- Proficient in PC hardware operating systems networking and telecommunications environments.
- Prior experience with automated litigation support systems preferred.
- Experience with DOJ office automation tools is highly desirable.
- Strong communication skills including professional telephone etiquette.
- Bachelors degree is preferred.
- Prior training or teaching experience related to IT applications is a plus.
- Familiarity with Microsoft Office Suite (Word Excel PowerPoint Outlook).
Benefits
- Medical/Dental/Vision Benefits Offered
- 401k
- Life Insurance plans
- Employee Health and Wellness program
Crossroads Talent Solutions LLC is a Veteran friendly employer and provides equal employment opportunity (EEO) to all employees and applicants without regard to race color religion sex sexual orientation gender identity national origin age disability status genetic information marital status ancestry protected veteran status or any other characteristic protected by applicable federal state and local laws.
Equal Opportunity Employer/Veteran/Disabled
Required Experience:
Unclear Seniority
Employment Type
Full-Time
