Director II, Client Delivery
Director II, Client Delivery
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1 Vacancy
Job Description
Thank you for considering a career at Ensemble Health Partners!
Ensemble Health Partners is a leading provider of technology-enabled revenue cycle management solutions for health systems including hospitals and affiliated physician groups. They offer end-to-end revenue cycle solutions as well as a comprehensive suite of point solutions to clients across the country.
Ensemble keeps communities healthy by keeping hospitals healthy. We recognize that healthcare requires a human touch and we believe that every touch should be meaningful. This is why our people are the most important part of who we are. By empowering them to challenge the status quo we know they will be the difference!
O.N.E Purpose:
Customer Obsession:Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas:Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence:Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
The Opportunity:
By embodying our core purpose of customer obsession new ideas and driving innovation and delivering excellence you will help ensure that every touchpoint is meaningful and contributes to our mission of redefining the possible in healthcare.
The Director II is responsible for day to day client operations and the planning development and implementation of policies objectives and initiatives for acute and/or physician revenue cycle activities including outsourced vendors clients and in-house functional areas of Patient Access (including but not limited to Patient Scheduling Pre-Access/Registration Registration Admissions and Financial Counseling) Health Information Management (including but not limited to Site Medical Records management Release of Information Transcription) and Patient Financial Services (including but not limited to Billing Charge Master/Revenue Integrity Insurance Follow-Up Customer Service Cash Posting Denials Management Payment Variance and Collections). This position reviews and implements systematic approaches to maximize revenue and cash flow and to ensure results are consistently delivered. As the face of Ensemble this person is responsible for forming and nurturing relationships with the client and meeting client performance expectations through influence and direction of client and Ensemble operations. This position is required to communicate organizational values and positive leadership to all associates within the organization. Responsible for <$2B Net Revenue or <10 facilities Under Management.
Customer Obsession: Consistently provide exceptional experiences for our clients patients and colleagues by understanding their needs and exceeding their expectations.
Embracing New Ideas: Continuously innovate by embracing emerging technology and fostering a culture of creativity and experimentation.
Striving for Excellence: Execute at a high level by demonstrating our Best in KLAS Ensemble Difference Principles and consistently delivering outstanding results.
Client Integration & Strategic Alignment
- Defines and establishes strategic direction priorities accountabilities and ongoing quality improvement related to onsite Revenue Cycle operations in conjunction with centralized Revenue Cycle operations leadership.
- Conducts client analyses and provides recommendations requiring strategic innovative thinking skills and complex cross-functional operations experience.
- Creates and maintains onsite operations strategic integration plans with clearly defined objectives desired outcomes and timelines of implementation.
Performance Management
- Oversight of Client operations including but not limited to: Tracking and presentation of key performance indicators and service level agreements director oversight to improve operational performance in both the client setting and centralized environments identification and overall direction for successful completion of projects.
- Monitors and manages cash flow to ensure achievement of client goals as well as proactively manage to SLA requirements
- Monitors daily unbilled and drives performance onsite for unbilled management and denials reduction in conjunction with client leaders and departments
- Develops/ adheres to specific objectives and performance standards as defined by client and statement of work including but not limited to AR aging denial management and self-pay and POS collections / patient experience improvement.
- Responsible for influencing change related to the key functions of Revenue Cycle.
- Articulates in writing plans with client deliverables timelines and formal tracking process.
- Monitors bad debt and identifies process issues/improvements in areas such as registration upfront collections Medicaid eligibility
- Identifies gaps in client support/performance and proposes solutions (e.g. technology services) to drive performance improvement
Relationship Management
- Has strong interpersonal skills and proven ability to build relationships and organization alignment influence decisions engage onsite operational teams and drive results.
- Participates and leads program level meetings with program stakeholders.
- Works closely with CFO and other client leadership to support analysis reporting and service line development
- Acts as Client Revenue Cycle expert and ensures prompt communication of emerging changes related to payer policies contracting regulatory updates and compliance requirements
- Assists client leadership in understanding back-office metrics tools and reports.
- Facilitates monthly client meeting to review the revenue cycle operations performance and opportunities for improvement strategic initiatives partnership opportunities and escalated client support needs
- Provides weekly and monthly standard reports to client leadership.
- Promptly escalates operational and/or client concerns to Ensemble leadership
Exhibits strong strategic analytical project management communication and team leadership skills.
Willingness to learn new technology tools and procedures to address short term and long challenges.
Ability to build and maintain relationships with key internal and external stakeholders.
Participates in the organizations continuing reassessment of its growth and operational efficiencies.
Communicates effectively while presenting complex information to technical and non-technical audiences.
Demonstrates the ability to maintain standards of confidentiality.
Understanding of organization context and be able to identify and engage relevant stakeholders to remove barriers.
Demonstrates high proficiency in Microsoft Office Suite including PowerPoint Excel Word Outlook Teams
This document is not an exhaustive list of all responsibilities skills duties requirements or working conditions associated with the job. Associates may be required to perform other job related duties as required by their supervisor subject to reasonable accommodation.
Join an award-winning company
Five-time winner of Best in KLAS
Black Book Researchs Top Revenue Cycle Management Outsourcing Solution 2021-2024
22 Healthcare Financial Management Association (HFMA) MAP Awards for High Performance in Revenue Cycle 2019-2024
Leader in Everest Groups RCM Operations PEAK Matrix Assessment 2024
Clarivate Healthcare Business Insights (HBI) Revenue Cycle Awards for strong performance-2023
Energage Top Workplaces USA 2022-2024
Fortune Media Best Workplaces in Healthcare 2024
Monster Top Workplace for Remote Work 2024
Great Place to Work certified 2023-2024
Innovation
Work-Life Flexibility
Leadership
Purpose Values
Bottom line we believe in empowering people and giving them the tools and resources needed to thrive. A few of those include:
- Associate Benefits We offer a comprehensive benefits package designed to support the physical emotional and financial health of you and your family including healthcare time off retirement and well-being programs.
- Our Culture Ensemble is a place where associates can do their best work and be their best selves. We put people first last and always. Our culture is rooted in collaboration growth and innovation.
- Growth We invest in your professional development. Each associate will earn a professional certification relevant to their field and can obtain tuition reimbursement.
- Recognition We offer quarterly and annual incentive programs for all employees who go beyond and keep raising the bar for themselves and the company.
Ensemble Health Partners is an equal employment opportunity employer. It is our policy not to discriminate against any applicant or employee based on race color sex sexual orientation gender gender identity religion national origin age disability military or veteran status genetic information or any other basis protected by applicable federal state or local laws. Ensemble Health Partners also prohibits harassment of applicants or employees based on any of these protected categories.
Ensemble Health Partners provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. If you require accommodation in the application process please contact .
This posting addresses state specific requirements to provide pay transparency. Compensation decisions consider many job-related factors including but not limited to geographic location; knowledge; skills; relevant experience; education; licensure; internal equity; time in position. A candidate entry rate of pay does not typically fall at the minimum or maximum of the roles range.
EEOC Know Your Rights
FMLA Rights - English
Required Experience:
Director
Employment Type
Full-Time
