Director, HR Operations
Director, HR Operations
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Job Description
Position Summary
Headquartered in Ridgefield Park N.J. Samsung Electronics America Inc. (SEA) is a leader in mobile technologies consumer electronics home appliances and enterprise solutions. From our humble beginnings to our position today as a tech leader our passion for innovation has been the common thread throughout our history. Weve grown into one of THE most recognized global brands. We consider ourselves relentless pioneers that push boundaries and defy barriers. The company pushes beyond the limits of todays technology to provide groundbreaking connected experiences across its large portfolio of products and services including mobile devices home appliances home entertainment 5G networks and digital displays. As EPAs ENERGY STAR Corporate Commitment Partner SEA is dedicated to making a positive impact on the environment through its eco-conscious products practices and operations.People Excellence Change Integrity Co-prosperity
Role and Responsibilities
Reporting directly into the Senior Director North America Shared Service Center the Director HR Operations position is responsible for the strategic alignment and management of the entirety of the Tier I HR Operations team which is comprised of two teams Front Office Operations and Back Office Operation for full time employees across the region (17000 employees across the NA Region).
The Front office team consists of a call center for employee inquiries first point of contact via phone chat email and SMS.
The Back-Office Team handles all off line administrative tasks which includes overseeing a variety of day to day HR administrative tasks. The tasks include but are not limited handling the end to end process for involuntary and voluntary terminations across the regions implementing new courses within Samsungs learning system Background Checks relocation services (domestic and international) i9 processing onboarding and asset requests and others.
A key component of the two teams consists improving/standardizing processes for the region and vendor management including RFP on a regular basis.
Maintain and build a strong functional team through effective recruiting training coaching and team building
Direct oversight of Tier I Front Office Operations Team 11 team members
Direct oversight of Tier I Back Office Operations Team 8 Team members
Set goals and objectives for the team and oversee performance ensuring service delivery and processes are managed as efficiently as possible while adhering to all compliance requirements
Implement appropriate business processes and internal controls developing collaborative relationships with other HR teams cross-functional business units and associates and fostering a positive trustworthy reputation for the team
Define and create processes to mitigate operational inefficiencies and deliver a seamless experience
Direct oversight for Background Checks across all subsidiaries
Ownership of Indirect Contractor Asset Management including approval procurement shipment and asset disbursement for the entire population
Simple Survey creation management and distribution across the region
Ownership of digital signature platform
Enhanced service offerings related to Achievers (Applause) (Employee Access & Referrals) DocuSign COBRA enrollment and advanced Compensation Statement support
Centralized Benefits Administration underway across both DS/DX subsidiaries which is an increased aspect to the role which provides enhanced offerings for all employees and added responsibility of the leadership role to oversee integrate and incorporate
Execution of other duties as assigned by Sr. Management
Skills and Qualifications
Minimum 12 years of related experience and a Bachelors degree or 10 years and a Masters degree or a PhD with 7 years experience
Preferred Qualifications:
Proven leadership capability
Ability to enhance or improve process and support
Experience with Workday HRMS
SPHR or similar HR certification
Work Environment:
Ad-hoc travel required
Expectation of in office presence at least 4 days a week at Plano TX
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Life @ Samsung - @ Samsung - full-time employees (salaried or hourly) have access to benefits including: Medical Dental Vision Life Insurance 401(k) Employee Purchase Program Tuition Assistance (after 6 months) Paid Time Off Student Loan Program (after 6 months) Wellness Incentives and many more. In addition regular full-time employees (salaried or hourly) are eligible for MBO bonus compensation based on company division and individual performance.
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At Samsung we believe that innovation and growth are driven by an inclusive culture and a diverse workforce. We aim to create a global team where everyone belongs and has equal opportunities inspiring our talent to be their true selves. Together we are building a better tomorrow for our customers partners and communities.
* Samsung Electronics America Inc. and its subsidiaries are committed to employing a diverse workforce and provide Equal Employment Opportunity for all individuals regardless of race color religion gender age national origin marital status sexual orientation gender identity status as a protected veteran genetic information status as a qualified individual with a disability or any other characteristic protected by law.
Reasonable Accommodations for Qualified Individuals with Disabilities During the Application Process
Samsung Electronics America is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application you have a disability and require a reasonable accommodation in order to participate in the application process please contact our Reasonable Accommodation Team ) or for assistance. This number is for accommodation requests only and is not intended for general employment inquiries.
Required Experience:
Director
Employment Type
Full-Time
