SUMMARY

Major Duties and Responsibilities:

• Assist in tracking parking and ground transportation activity to support revenue growth and improve services.

• Help maintain parking and ground transportation contracts by organizing files tracking deadlines and ensuring required documents are submitted.

• Support the pricing and marketing of airport parking options by gathering information on competitors and customer feedback.

• Communicate with airport vendors ground transportation operators and other external partners to coordinate activities and share information.

• Help monitor vendor performance to ensure they are meeting contract terms and service expectations.

• Collect and organize financial and operational data for reports using spreadsheets and other basic tools.

• Support the team in preparing performance reports customer feedback summaries and updates on key business metrics.

• Assist with research on local transportation trends and pricing to help the team make informed decisions.

• Work with the Operations and Business Intelligence teams to help gather and update performance information regularly.

• Learn and follow procedures for tracking parking transactions and help ensure accurate financial reporting.

Knowledge Skills and Abilities:

• Interest in learning about how airports operate including services like parking ground transportation and rental car programs.

• Strong time-management skills with the ability to stay organized and follow through on tasks.

• Familiar with Microsoft Office programs like Word Excel Outlook and PowerPoint.

• Comfortable working independently while staying on track with goals and deadlines.

• Previous involvement in student organizations internships or group projects that demonstrate leadership is a plus.

• Clear communication and writing skills especially when helping to prepare emails memos or informational materials.

• Willingness and ability to learn new technology and software as needed.

• Creative mindset and interest in contributing ideas for new programs improvements or ways to engage customers.

• Able to juggle multiple tasks while maintaining a friendly and professional attitude.

• Open to new challenges and adaptable in a fast-changing environment.

• A genuine interest in helping improve the customer experience.

• Comfortable working with numbers and spotting patterns or trends in data.

• Able to approach problems with a positive solution-focused attitude.

• Self-motivated and responsible about meeting deadlines and completing tasks without constant supervision.

General Information:

• Primarily works business hours Monday through Friday. Subject to calls and work during irregular/non-traditional hours overtime and emergency calls back to work.

• Valid drivers license in state of residency and ability to obtain and maintain a City Driving Permit is required.

• Ability to pass a background check in advance of start date is required. Certain convictions will disqualify individuals from unescorted access privileges and therefore exclude from employment.

Minimum Qualifications:

• Bachelors level degree with one year relevant experience or a Masters level degree.

Preferred Qualifications:

• Degree in business aviation statistics economics or a related field and three (3) or more years of experience in the travel/hospitality industry revenue management business development operations research pricing strategy contract management optimization or decision-support analysis.

Physical and Sensory Requirements:

• This position is sedentary in nature and may require extended periods of sitting. Remainder of time could be spent bending reaching twisting standing walking and driving.

• May lift up to 25 pounds and carry for a short distance.

• Must possess the visual acuity to prepare and analyze figures operate a computer do extensive reading and make visual inspections of airport tenant activities and facilities.

• Touch

• Hearing

• Vision

• Speech

CONDITIONS OF EMPLOYMENT

The Citys Background Check Policy requires background checks to be conducted on final internal or external candidate(s) applying for any position with the City of Charlotte. The type of information that will be collected as part of a background check includes but is not limited to: reference checks social security verification education verification criminal conviction record check and if applicable a credit history check sex offender registry and motor vehicle records check.

Background checks must be in compliance with all federal and state statutes such as the Fair Credit Reporting Act (FCRA). The checks must be consistent with the guidelines set forth by these laws requiring organizations to obtain a candidates written authorization before obtaining a criminal background report motor vehicle records check or credit report; and to properly store and dispose of information derived from such reports.

Final candidates must pass a pre-employment drug-screening test and physical examination. During the selection process candidates may be asked to take a skills test and/or participate in other assessments.

The City of Charlotte is an Equal Opportunity Employer.

HOW TO APPLY

Apply online.

Federal law requires employers to provide reasonable accommodations to qualified individuals with disabilities. Please tell us if you require a reasonable accommodation to apply for a job.

You are welcome to visit the City of Charlotte Human Resources Department lobby where we have workstations available. Our office is located at 700 East 4th Street Suite 200 Charlotte NC 28202. Our hours are Monday through Friday 8 a.m. to 5 p.m. (EST) excluding official City holidays.

For questions about your application or the hiring process please email .

The City of Charlotte is committed to making the job application process accessible to all. Upon request auxiliary aids written materials in alternate formats language access and other reasonable accommodations or modification will be provided. To make a request please email call or visit us in person at700 4th St. Charlotte NC 28202.

BENEFITS

The City of Charlotte provides a comprehensive benefits package to all employees.

Clickhereto learn more about the City of Charlottes benefits.

The City of Charlotte is a drug and alcohol-free workplace.