Senior Pledge Drive Specialist
Senior Pledge Drive Specialist
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Job Description
Overview
Reports to the Manager of Campaign Engagement the Senior Pledge Drive Specialist is responsible for planning coordinating and operationally supporting all Ministry fundraising campaigns across multiple radio networks. This role ensures readiness quality and continuity by serving as the liaison between internal departments and external contact centers overseeing platform testing and updates managing campaign logistics and ensuring donor experience excellence.
In addition aVALUES FITis top priority.Do our values align with yoursMission Beliefs & Values. If so please read on.
Heres just some of what you will be doing daily
- Serve as the internal liaison to all external contact centers for pledge drives; invoice alignment PCI audit documentation and staffing forecasts.
- Create and maintain the annual pledge drive calendar; communicate updates and escalation protocols to all internal partners.
- Coordinate all pre-drive planning and post-drive debrief sessions including updates during rallies and cross-department meetings.
- Facilitate technology readiness for campaign platforms (e.g. donor CRM fulfillment tools IVR systems); collaborate on releases and UAT testing for PledgeCloud GiftCloud and PCI Pal.
- Manage Interactive Voice Response (IVR) logistics including script updates testing routing and network-specific recordings in collaboration with Donor Services and VOIP teams.
- Execute live call testing during IVR transitions; verify routing giving experiences and representative readiness.
- Provide written documentation for campaign escalation plans FAQs contact protocols and special initiatives (e.g. gift incentives success fund promotions).
- Lead internal call center setup for campaigns as needed including shift scheduling training recognition programs and on-site or remote support coordination.
- Review contact center performance through QA sampling transactional survey feedback and frequent caller patterns; identify trends and areas for improvement.
- Monitor campaign support chat and Snapshot during active drives; respond to issues escalate concerns and test as needed.
- Produce and distribute daily reporting including call volume metrics staffing logs and donor engagement summaries; communicate findings to senior leadership.
- Represent contact center operations in all campaign technology projects; contribute to platform documentation testing and rollout improvements.
- Support partner-driven fundraising events by attending meetings preparing FAQs coordinating live operations and maintaining designated fundraising line availability.
- Conduct semi-annual review of public and internal-facing knowledge materials (e.g. network FAQs Knowledge Articles) and recommend updates.
- Evaluate and recommend updates to GiftCloud content and structure based on agent feedback call trends and campaign experience analysis.
- Perform other duties as assigned.
We are looking for a very specific skill set and business acumen. If you can say yes to each of these requirements then we want to meet you!
- Minimum of 3-5 years experience working in in campaign coordination donor services call center operations or fundraising technology preferred.
- Advanced knowledge of computers and common software applications. Knowledge of Microsoft Office products and other technical tools.
- Comfortable supporting live donor campaigns systems testing and partner engagement events.
- A collaborative and flexible style with strong service mentality. Need to be seen as a team player.
- Demonstrated ability to work independently and meet deadlines in a fast-pace environment.
- Familiarity with call routing CRM tools QA evaluation and campaign reporting.
- Excellent interpersonal skills with the ability to develop sincere business/Ministry relationships.
- Strong written and verbal communication and presentation skills.
- Demonstrated commitment to the social sector with a passion for our mission and values.
Why work for Educational Media Foundation K-LOVE/Air1
Educational Media Foundation (EMF) is a nonprofit multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa CA with a singular radio station EMF today owns and operates the nations two largest Christian music radio networks (K-LOVE and Air1) with over 1000 broadcast signals across all 50 states streaming audio reaching around the world and a growing family of media ministries including podcasts books films concerts and events. EMF employs nearly 500 team members between its office in Franklin TN. You can view our mission and values hereMission Beliefs & Values.
What can we offer you
We provide a competitive salary range and thats not all!
- Industry leading Medical Dental & Vision coverage
- Short/long term disability and life insurance
- Robust 401K with company match
- Parental leave with Baby Bonding pay
- Generous PTO holidayand sick pay
- Unique company culture that includes exclusive access to concerts movie premieres media industry events and more
- Leadership and Career Development Programs including free access to LinkedIn Learning platform
As an Equal Opportunity Employer EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class characteristic or status. However EMF is also a religious non-profit organization where all team members contribute to the Companys mission of encouraging our audiences to have a meaningful relationship with to the Civil Rights Act of 1964 Section 702 (42 U.S.C. 2000e I(a)) EMF has the right to hire only candidates who agree with the Companys Statement of Faith. Also as a religious non-profit organization the Company is not governed by the CA Fair Employment and Housing Act.
Required Experience:
Senior IC
Employment Type
Full-Time
