Experienced Support Engineer - Devops

Company:

Overview

As a leading global aerospace company Boeing develops manufactures and services commercial airplanes defense products and space systems for customers in more than 150 countries. As a top U.S. exporter the company leverages the talents of a global supplier base to advance economic opportunity sustainability and community impact. Boeings diverse team is committed to innovating for the future leading with sustainability and cultivating a culture based on the companys core values of safety quality and integrity.

Technology for today and tomorrow

The Boeing India Engineering & Technology Center (BIETC) is a 5500 diverse engineering workforce that contributes to global aerospace growth. Our engineers deliver cutting-edge R&D innovation and high-quality engineering work in global markets and leverage new-age technologies such as AI/ML IIoT Cloud Model-Based Engineering and Additive Manufacturing shaping the future of aerospace.

People-driven culture

At Boeing we believe creativity and innovation thrives when every employee is trusted empowered and has the flexibility to choose grow learn and explore. We offer variable arrangements depending upon business and customer needs and professional pursuits that offer greater flexibility in the way our people work. We also believe that collaboration frequent team engagements and face-to-face meetings bring diverse perspectives and thoughts enabling every voice to be heard and every perspective to be respected. No matter where or how our teammates work we are committed to positively shaping peoples careers and being thoughtful about employee wellbeing.

With us you can create and contribute to what matters most in your career community country and world. Join us in powering the progress of global aerospace.

Boeing India Engineering team is currently looking to hire Experienced Support Engineer - Devops for Boeing India Engineering (BIE) Software to join their team in Bengaluru India. You will be part of the team which develops software applications and products that create direct value to its customers. We provide revamped work environments focused on delivering data-driven solutions at a rapidly increased pace over traditional development. Be a part of our passionate and motivated team who are excited to use the latest in software technologies for modern web and mobile application development. Through our products we deliver innovative solutions to our global customer base at an accelerated pace.

Position Responsibilities:

• Understanding customer requirements and project KPIs.

• Analyzing and troubleshooting complex issues documenting findings and resolutions for support reported on customer-facing environments (Production and UAT).

• Responding to and resolving tickets and calls from Tier 1 and Tier 2 support teams while proactively improving their ability to resolve requests by enhancing knowledge base documentation.

• Conducting thorough investigations to identify root causes of customer-impacting and recurring issues using an automate-first approach.

• Collaborating with development teams to implement permanent fixes and improvements.

• Monitoring application performance and system health using appropriate tools.

• Proactively identifying potential issues and implementing preventive measures.

• Maintaining and updating technical documentation including troubleshooting guides and knowledge base articles.

• Working closely with cross-functional teams including development QA and DevOps to ensure seamless application performance.

• Meeting or exceeding defined KPIs for incident resolution time customer satisfaction and documentation accuracy.

• Being available on an on-call basis for urgent support requests with flexible hours to accommodate rotational 24x7 on-call support and meetings with the India/US team.

• Supporting primarily first shift but requires flexibility for urgent issues.

• During periods where production support activity is not required supporting as a member of the Virtual Airplane DevOps team and contributing to the following types of tasks:

• Designing and building scalable reliable and high-performance systems and environments.

• Designing and implementing both continuous integration and continuous delivery (CI/CD) pipelines.

• Designing and building application and services monitoring solutions and services.

• Developing reusable and scalable infrastructure and platform code to automate the creation and deployment of Virtual Airplane products to commercial training customers.

• Monitoring the health of the application and environment and resolving all system and environment issues.

• Effectively contributing to building the overall knowledge and expertise of the technical team.

• Identifying and deploying cybersecurity measures by continuously performing vulnerability assessment and risk management.

• Striving for continuous improvement and building continuous integration continuous development and constant deployment pipeline (CI/CD Pipeline).

• Mentoring and guiding team members.

• Monitoring and measuring customer experience and KPIs.

• Managing periodic reporting on the progress to the management and the customer.

Employer will not sponsor applicants for employment visa status.

Basic Qualifications (Required Skills/Experience):

• A Bachelors degree or higher in Engineering is required as a BASIC QUALIFICATION.

• 7 years of work experience supporting software applications as a Site Reliability Engineer or DevOps Engineer role with a focus on Tier 3 support.

• Experience automating and troubleshooting application deployments using CI/CD pipelines (Azure DevOps Tool Suites along with Azure Pipelines and Portal).

• Experience working on Linux-based infrastructure.

• Excellent understanding of Ruby Python Perl and Java.

• Configuration and managing databases such as MySQL PostgreSQL and MongoDB.

• Excellent troubleshooting skills.

• Working knowledge of various tools open-source technologies and cloud services.

• Awareness of critical concepts in DevOps and Agile principles.

• Experience working in developing services (sync and async) using Microservices Architecture and Design patterns.

• Experience working in developing and deploying in Azure Cloud using its PaaS services.

• Experience working with Azure functions.

• Experience in working with SQL Databases with the ability to model and write Stored Procedures.

• Experience in working with any one of the NoSQL Databases Preferably Azure Cosmos DB or MongoDB.

• Hands-on with Docker containers Kubernetes and creating HELM artifacts Preferably using Azure Kubernetes Service.

• Hands-on experience on ARM templates HDInsight/DataBricks.

• Hands-on experience with CI/CD automation Git Maven and Shell scripting.

• Ability to rapidly learn and understand software from source code.

• Must be flexible with a high tolerance for organizational complexity and ability to work with partners from within Boeing and outside across different cultures and time zones.

• Extensive experience in collaborating within an Agile team setting working as a group to drive Epic/Feature/Story creation as well as solution design and architecture.

• Should have excellent interpersonal and communication skills to earn trust persuade motivate and mentor other team members.

• Candidate must be a self-starter with a positive attitude high ethics and strong analytical and creative problem-solving skills with a track record of working successfully under pressure in a time-constrained environment.

• Ability to independently execute & deliver on the backlog without dependency or handholding.

• Should be an excellent team player.

Preferred Qualifications (Desired Skills/Experience):

• Certification in Azure cloud.

• Experience writing queries using KQL.

• Experience with Infrastructure as Code (IaC) with technologies like Terraform or Bicep.

• Experience with Microsoft Azure DevOps (ADO).

• Experience with App Gateway DevSecOps Logging Monitoring Alerting.

• Experience performing automation implementation and deployments in both Windows and Linux systems.

• Excellent working knowledge of the entire software development life cycle.

Typical Education & Experience:

Education/experience typically acquired through advanced education (e.g. Bachelor) and typically 9 or more years related work experience or an equivalent combination of education and experience (e.g. Master 8 years related work experience).

Relocation:

This position offers relocation based on candidate eligibility.

Language Requirements:

Education:

Relocation:

Security Clearance:

Visa Sponsorship:

Contingent Upon Award Program

Shift: