Provider Manager, EU 3P Compliance - Provider Management

Over 2 million Sellers in 10 countries list their products for sale on the Amazon Marketplace. Sellers are a critical part of Amazons ecosystem to deliver on our vision of offering the Earths largest selection and lowest prices. These Sellers offer hundreds of millions of unique products providing a broad and diverse inventory of products from Books Electronics and Apparel to Consumables and beyond. In our vision to build a global marketplace we will enable Sellers to list make their selection available to customers globally while optimizing their inventory placement across multiple countries.

As a Provider Manager in the EU 3P Compliance organization you will join a dynamic team at the forefront of this vision to build a global marketplace. You will be responsible for developing strategic relationships with the industrys leading compliance service Providers and supporting their growth with Amazon. You will build and implement comprehensive business continuity frameworks. You will be responsible for driving excellence within your scope and across the organization to deliver against Amazons high bar on Seller experience and Provider experience.

The Candidate should be comfortable working in highly ambiguous environments. Ownership of work is extremely important and candidates should have a proven record of working on projects to their completion. The ideal candidate is motivated agile with strong time management and project management skills. This opportunity requires excellent troubleshooting problem-solving and communication skills. At the core of the position is attention to detail and the ability to cultivate strong relationships with both internal and external stakeholders. Your experience should highlight your focus on continuous improvement while you build systems and mechanisms that scale to serve Seller and Provider needs.

Key job responsibilities
and maintain strong working relationships with Amazons compliance service Providers

a positive Provider experience by diving deep into their business effectively troubleshooting any issues and helping them grow in line with Amazons compliance needs

our Provider pipeline from conducting outreach to new Providers to successfully onboarding them to our product

and own the governance and mechanisms for your Provider engagements identifying and implementing continuous improvement initiatives to elevate management processes across the organization

progress to leadership through Weekly Business Reviews (WBR) Quarterly Business Reviews (QBR) and Weekly Program Reviews (WPR)

business continuity operations implementation and training of internal teams (SOPs policies terms and conditions goals tracking and reporting). Driving alignment with key stakeholders as needed including communication Seller Account Management and marketing managers

with internal teams like Product or legal to propose & implement initiatives to raise the bar on our Seller & Provider experiences


- BS or BA in supply chain vendor/account management operations finance economics or related fields.
- Experience in vendor/account management or operations management and continuous improvement experience
- Team orientation and willingness to roll up sleeves to solve complex dynamic challenges
- Strong relationships building skills; experience managing stakeholders and partners to drive cross functional programs
- Ability to communicate clearly and effectively with different functional groups developers business owners and senior business leaders
- Ability to collaborate with and effectively influence teams in multiple time zones and locations

- MBA from a leading business school (preferred)
- Prior marketplace experience in vendor/account management for online services and/or technical products
- Knowledge of M365 SQL and/or VBA or willingness to learn
- Entrepreneurial spirit with track record for delivering results in fast-moving and demanding environments
- History of executing end-to-end processes driving business strategy in conjunction with senior managers

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