Provide Level 3 (SRE) operational support for the Banks VDI products and services
Support in the recruitment provision and management of Leel 2 and Level 3 global teams to support the Banks ngVDI 24 x 7 follow-the-sun environment
Manage and run production environments that deliver the Banks ngVDI products
Maintain and execute all DR activities in support of in scope products
Partner within Monitoring & Stability Virtual Mobility and the other EUC functions to enhance and advocate availability and resilience of End User products. This is both to underpin the Banks delivery of core business applications and to support the Banks ability to serve our clients and to create revenue
Apply a rigid SRE / DevOps framework to ongoing monitoring and automation of the products under support
Available for an on-call rota to cover incident management out of hours / weekend
Adheres to and promotes the Company values and ethical framework
Your skills and experience
A background in SRE or DevOps in Virtualisation technologies ideally Citrix and Nutanix
Experience supporting large organizations in globally diverse locations
Knowledge and experience of supporting and administrating enterprise level Windows devices and configuration and management systems
At least three years experience scripting at an advanced level with PowerShell in automating solutions to virtual and Windows desktop environments
At least three years experience with setting up the monitoring of Windows desktop or virtual environments and implementing hands-free healing based on events with tools like: Systrack New Relic and Citrix Analytics
At least two years experience setting up configuring and implementing Virtualization products
Compensation and Benefits A candidates pay within the range will depend on their skills experience education and other factors permitted by law. This role may also be eligible for performance-based bonuses subject to company policies. In addition this role is eligible for the following benefits subject to company policies: medical dental vision pharmacy life accidental death & dismemberment and disability insurance; employee assistance program; 401(k) retirement plan; 10 days of paid time off per year (some positions are eligible for need-based leave with no designated number of leave days per year); and 10 paid holidays per year.
Disclaimer HCL is an equal opportunity employer committed to providing equal employment opportunities to all applicants and employees regardless of race religion sex color age national origin pregnancy sexual orientation physical disability or genetic information military or veteran status or any other protected classification in accordance with federal state and/or local law. Should any applicant have concerns about discrimination in the hiring process they should provide a detailed report of those concerns tofor investigation.
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