Debt Collection Specialist
Posted on :
01-08-2025
Employer Active
1 Vacancy
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Job Description
Job Summary:
We are looking for an experienced and driven Debt Collection Specialist to manage and recover delinquent accounts while maintaining strong client relationships. The ideal candidate has deep knowledge of Oman s regulatory framework outstanding negotiation skills and a proven history of working within financial institutions such as banks or insurance companies.
Key Responsibilities:
- Manage a portfolio of overdue accounts with a strategic and assertive approach to maximize recovery.
- Initiate contact with customers via telephone email and field visits to discuss payment plans and resolve outstanding balances.
- Evaluate debtor s financial situation propose viable repayment solutions and secure commitments.
- Negotiate settlements and payment arrangements in line with company policies and risk parameters.
- Monitor agreed payment plans follow up on defaults and take further actions as necessary.
- Coordinate with legal teams on accounts that require escalated recovery processes or litigation.
- Update records accurately in the debt management system and prepare regular performance reports.
- Maintain compliance with Omani debt collection laws the Central Bank of Oman guidelines and internal procedures
Requirements
Skills:
- 2 - 5 years of experience in debt collection or credit control.
- Proven track record in financial services banking or insurance industries.
- Deep understanding of local regulations regarding financial recovery and customer rights.
- Excellent interpersonal communication and negotiation skills.
- Ability to handle difficult conversations professionally and tactfully.
- Strong documentation and reporting abilities.
- Familiarity with debt management platforms and CRM tools.
- Fluent in Arabic and English (written and spoken).
Education:
- Diploma in Finance Business Administration Accounting or a related field.
- Additional certification in Credit Management Risk Control or Financial Recovery is a plus.
Key Competencies:
- High emotional intelligence and patience under pressure.
- Strong problem-solving and analytical skills.
- Integrity discretion and professionalism.
- Time management and organizational skills.
Employment Type
Full Time
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