Desktop Support Technician - Immediate Need
Desktop Support Technician - Immediate Need
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Job Description
Job Title: Desktop Support Technician
Location: Nashville TN
Job Summary:
We are seeking a dependable and customer-focused Desktop Support Technician to provide technical assistance and desktop support across a diverse user base. The technician will resolve desktop computing issues install and maintain hardware/software and provide support to both on-site and remote users. This position requires excellent troubleshooting skills a solid understanding of various operating systems and a commitment to delivering high-quality customer service.
Key Responsibilities:
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Provide desktop support to end users for hardware software and network-related issues
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Install configure and maintain desktop hardware software and peripherals
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Support both on-site and remote users with technical problem resolution
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Analyze diagnose and resolve system issues and document all findings and solutions
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Collaborate with analysts programmers and application teams in development and support environments
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Test and assist in the development of technical documentation for software and hardware deployments
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Utilize Microsoft Office Suite and work within Microsoft Novell and Unix operating environments
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Identify and resolve hardware malfunctions and provide recommendations for equipment replacements or upgrades
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Maintain accurate records of support activities including service requests problem resolution steps and time tracking
Required Skills and Qualifications:
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Minimum of 1 year of current experience in a desktop support role
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Proficiency in Microsoft Office Suite and working knowledge of Microsoft Novell and Unix operating systems
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Strong customer service and troubleshooting skills
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Ability to identify and correct hardware and software issues efficiently
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Familiarity with remote support tools and VPN technologies
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Excellent interpersonal and communication skills both written and verbal
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Ability to work independently and prioritize multiple support tasks
Preferred Qualifications:
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Certifications such as CompTIA A Network or Microsoft Certified: Modern Desktop Administrator Associate
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Experience with ticketing systems (e.g. ServiceNow Jira or Remedy)
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Knowledge of additional office automation tools and enterprise-level desktop deployment tools
Thanks & Regards
Adarsh Mallik IT Recruiter
LinkedIn
CENTSTONE SERVICES
3400 State Route 35 Suite 9B Hazlet New Jersey 07730 USA.
Employment Type
Full Time
