work from home ( married telecaller)
work from home ( married telecaller)
Posted on :
15-06-2025
Employer Active
1 Vacancy
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Job Description
This is a remote position.
telecaller also known as a telemarketer or phone sales representative is a professional who communicates with potential or existing customers over the phone to promote products or services generate leads provide customer support or gather feedback. They act as the voice of a company building relationships resolving issues and driving sales.
Key Responsibilities:
Making outbound calls:
Telecallers initiate calls to prospective customers based on provided lists or leads.
Providing product/service information:
They explain features benefits pricing and other relevant details about the companys offerings.
Generating leads:
Telecallers qualify leads by gathering information and assessing their potential interest in the companys products or services.
Following up with leads:
They nurture leads by providing additional information addressing concerns and scheduling appointments for the sales team.
Handling inbound calls:
They answer customer inquiries resolve complaints and provide support over the phone.
Documenting interactions:
Telecallers accurately record call details customer information and interactions in the CRM system.
Achieving sales targets:
They strive to meet individual and team sales goals by effectively promoting products and services.
Maintaining customer relationships:
They build rapport with customers ensuring positive interactions and customer satisfaction.
Adhering to communication scripts and guidelines:
Telecallers follow established scripts and procedures to maintain consistency and professionalism.
Complying with regulations:
They adhere to legal and ethical guidelines for telemarketing and data privacy.
Essential Skills:
Excellent verbal communication:
Clear concise and persuasive communication skills are crucial for engaging with customers.
Active listening:
The ability to attentively listen to customer needs and concerns is essential for effective problem-solving.
Persuasion and sales skills:
Telecallers need to be able to influence customers and encourage them to make purchases or utilize services.
Problem-solving:
They should be able to address customer complaints and provide appropriate solutions.
Customer service orientation:
A positive attitude and a focus on customer satisfaction are vital for building strong relationships.
Basic computer skills:
Proficiency in using CRM systems and other relevant software is necessary.
Ability to handle pressure:
Telecallers need to remain calm and composed while dealing with challenging situations.
Product knowledge:
They should have a thorough understanding of the companys products and services to effectively address customer queries.
Adaptability and flexibility:
They should be able to adjust to different customer personalities and communication styles.
Employment Type
Full Time
Key Skills
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