GUEST SERVICE ASSOCIATE - HOUSEKEEPING
GUEST SERVICE ASSOCIATE - HOUSEKEEPING
Posted on :
15-06-2025
Employer Active
1 Vacancy
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Job Description
We are seeking a dedicated and customer-focused Guest Service Associate - Housekeeping to join our team in Mumbai India. In this role you will be responsible for maintaining the highest standards of cleanliness and guest satisfaction in our hotel.
- Ensure guest rooms and public areas are cleaned and maintained to the highest standards of cleanliness and hygiene
- Respond promptly and efficiently to guest requests and concerns related to housekeeping services
- Collaborate with other departments to provide seamless and exceptional guest experiences
- Manage and prioritize daily housekeeping tasks to meet deadlines and maintain efficiency
- Conduct regular inspections of guest rooms and public areas to ensure quality standards are met
- Report and address any maintenance issues or safety hazards promptly
- Maintain accurate inventory of cleaning supplies and linens
- Assist in training new team members on housekeeping procedures and standards
- Participate in departmental meetings and contribute ideas for improving guest satisfaction and operational efficiency
- Adhere to all safety and security protocols including proper handling of cleaning chemicals and equipment
Qualifications :
- Proven experience in housekeeping preferably in a hotel or hospitality setting
- Strong customer service orientation with a friendly and professional demeanor
- Excellent attention to detail and high standards for cleanliness
- Knowledge of housekeeping best practices and industry standards
- Physical stamina and ability to stand walk and perform repetitive tasks for extended periods
- Proficiency in using housekeeping equipment and cleaning techniques
- Experience with property management systems (e.g. Opera) is preferred
- Strong communication and interpersonal skills
- Ability to work effectively in a team environment
- Flexible schedule with availability to work weekends holidays and various shifts as needed
- Time management skills and ability to prioritize tasks efficiently
- Basic English language proficiency both verbal and written
- High school diploma or equivalent; hospitality-related certifications are a plus
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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