Assistant Manager Customer Service
Assistant Manager Customer Service
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Salary Not Disclosed
1 Vacancy
Job Description
We are seeking a friendly and empathetic Assistant Manager Customer Service to join our team in Navi Mumbai India. In this role you will be ensuring exceptional customer experiences
- Develop and implement strategies to improve customer satisfaction and loyalty
- Handle escalated customer issues and complaints with empathy and professionalism
- Collaborate with other departments to resolve complex customer inquiries
- Analyze customer service data and prepare reports for upper management
- Contribute to the development and implementation of customer service policies and procedures
- Ensure adherence to quality assurance standards and company guidelines
- Identify and recommend process improvements to enhance efficiency and customer experience
- Participate in hiring training and onboarding of new customer service team members
Qualifications :
- 5-8 years of customer service experience with 1-2 years in a supervisory role
- Bachelors degree
- Exceptional communication skills both verbal and written
- Strong leadership abilities with a supportive and decisive approach
- Excellent problem-solving and conflict resolution skills
- Ability to analyze data and generate actionable insights
- Strong time management and organizational skills
- Customer-focused mindset with a commitment to delivering high-quality service
- Adaptability to changing priorities and ability to work in a fast-paced environment
- Fluency in English and Hindi
Additional Information :
The Customer Service Executive supports the Sales team with customer service
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
