RN/LPN Supervisor - Family Medicine

This Positionwill oversee the daily operations of the back-office staff ensuring high standards of patient care and compliance with state regulations. The Licensed Practical Nurse (LPN) will provide essential patient care under the direction and supervision of a Registered Nurse (RN). This role involves supervising clinical staff coordinating and safeguarding patient care needs and assisting in the management of clinical procedures within a healthcare settingin collaboration with the Executive Director of Clinical Operations.

Candidates must be legally authorized to work in the United States. Please Note: UNLV Health does not provide employment sponsorships or sponsorship transfers for any positions.

ADVANTAGES OF WORKING FOR UNLV HEALTH

• Clinic Hours are Monday through Friday 8AM to 5PM (Actual hours may vary depending on business need)
• 12 Paid Holidays per year starting with your first day of employment!
• 20 PTO days per year! (Depending on Position)
• 3% 401K Contribution even if you do not contribute!
• Medical Dental and Vision benefits that start the first of the month following your start date!
• Pay may be higher than stated range based on years of experience.
• And more!

MAJOR RESPONSIBILITIES

• Back Office Supervisor

  • Supervise Back Office and Referral and Authorization Specialist providing professional and technical support to staff and troubleshoots the delivery of patient care. Responds to requests from families and other concerned patients regarding patient care issues.

  • Manages staff schedules to meet changing workload needs time card processing time correction or any PTO requests. Request coverage from Per Diem pool.

  • Supports staff in daily functions such as medical assistant coverage (rooming turning rooms over sending specimens out etc. as needed).

  • Conducts daily spot checks within the clinic and completes all necessary daily/weekly logs and assignment sheets. Complete clinic variance for all incidents that occurs in the clinic by the end of day of the incident sending complete forms to the Executive Director of clinical operations via interoffice not email.

  • Serves as the subject matter expert mentor and role model to employees demonstrates fair and equitable employment practices.

  • Monitors and audits patients referral authorization surgery schedulers claim edit and Charge Review work queues for the clinic ensuring all are completed in a timely manner but ensure any STAT/Urgent requests are completed by the end of day.

  • Review and monitor quality audits and Press Ganey to resolve any issues that may arise and make any improvements. Report findings from your audits to the CA immediately so training can take place for the staff.

  • Participates in the recruitment process screening interviewing and recommending applicants for hire for the best possible fit. Performs evaluation of assigned staff providing input regarding performance feedback.

  • Collaborate with Back Office Clinic Supervisors and Clinic Administrators to manage and maintain physician templates.

  • Performs some administrative office functions such as attending all meetings composing and distributing routine correspondence including letters e-mail forms and faxes answers screens and directs telephone calls. Monitors the clinics supply of medical equipment; purchase any necessary equipment through McKesson.

  • Abides by Compliance and HIPPA guidelines ensuring maintenance of patient privacy and protection of patient health information/confidential data.

  • Provides EMR elbow support.

• IV Certified Licensed Practical Nurse (LPN)

  • Provide high-quality patient care in accordance with established protocols and state regulations. This role involves administering intravenous therapy

  • Administer intravenous medications fluids as prescribed by the physician and as allowed per Nevada State Board of Nursing

  • Monitor patients for adverse reactions or complications related to IV therapy providing timely interventions as needed

  • Report any patient concerns to a registered nurse and/or higher immediately

  • Perform venipuncture and maintain IV access ensuring adherence to infection control practices.

  • Conduct comprehensive assessments of patients before during and after IV therapy.

  • Document patient conditions treatments and responses accurately and promptly in electronic health records (EHR).

  • Educate patients and families on IV therapy medication management and post-procedure care.

  • Provide training and support to new staff regarding IV administration and best practices.

  • Be prepared to respond to emergencies related to IV therapy including anaphylaxis or fluid

  • overload following established protocols.

  • Stay current with CPR and emergency response procedures.

  • Functions effectively in a matrix management environment.

  • Completes any duties and special assignments as requested.

EXPERIENCE EDUCATION AND CERTIFICATIONS

• Minimum of three (3) years of experience as an RN LPN/LVN Medical Assistant and/or related field required

• Minimum of five (5) years of experience in a supervisory or leadership role preferred

• Graduation from an RN or LPN Program required

• Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) Certification required/preferred

• Licensed Practical Nurse (LPN) or Registered Nurse (RN) Licensure in the state of Nevada required

KNOWLEDGE SKILLS AND ABILITIES QUALIFICATIONS

• Bilingual - Spanish is a plus

• Advanced knowledge and understanding of nursing practices and the ability to work effectively under the supervision of an RN with the knowledge needed to perform procedures and follow regulations as outlined

• Advanced knowledge and experience of EHR systems. Epic EMR experience preferred

• Advanced knowledge of business methods including productivity workload analysis and scheduling

• Advanced knowledge of business principles including: planning resource allocation human resource concepts operations and creation of policies and procedures

• Advanced knowledge of medical terminology medical records and consent laws

• Advanced knowledge of the insurance industry and billing practices

• Demonstrated proficiency in Microsoft Office (Word Outlook and Excel)

• Strong critical thinking and problem solving skills

• Excellent verbal and written communication skills

• Must be able to work and promote teamwork and excellent customer service practices

• Must be able to effectively supervise and train staff including prioritizing organizing and scheduling work assignments

• Must be able to multitask and prioritize work in a fast paced environment

• Must be able to maintain confidentiality and thorough knowledge of HIPAA policies and procedures

• Must be able to pay close attention to details

• Must be able to understand residency requirements and effects on scheduling

• Must be able to travel to various locations

PHYSICAL REQUIREMENTS

• May include standing sitting and/or walking for extended periods
• May include performing repetitive tasks
• May include working on a special schedule (i.e. evenings and weekends)
• May include working with challenging patients and clients
• May include lifting 25 pounds
• May include reaching bending knees stooping and/or climbing.

UNLV Health will provide equal opportunity employment to all employees and applicants for employment. No person shall be discriminated against in employment because of race color gender age national origin ancestry religion physical or intellectual disability marital status parental status sexual orientation or any other category protected by law.

If you have any questions about our interview and hiring procedures please contact Recruitment at