Customer Service Rep small environment
Customer Service Rep small environment
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Title: Fulltime CSR (small office environment)
Process: F2F > offer
We are seeking a motivated and enthusiastic Customer Service Representative to be the primary phone voice for our customers. The ideal candidate will have a pleasant speaking voice excellent phone etiquette and a proactive approach to customer service. This is an in-office position located in Peachtree City GA with hours from Monday to Friday 8 AM to 5 PM.
Key Skills and Qualifications:
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Must have good JS in a small office CS environment.
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Proficiency in Microsoft Office Suite and basic computer skills
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Excellent verbal and written communication skills
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Friendly and professional phone demeanor
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Strong customer empathy and problem-solving abilities
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Organized and proactive with outstanding follow-up skills
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Logistics experience is a plus
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Experience with order entry programs or ERP systems preferred
Responsibilities:
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Answer and manage all inbound customer calls
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Log and assign phone support requests
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Monitor and contact customers regarding expiring phone support contracts
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Provide quotes and confirm part orders with customers
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Communicate with vendors to monitor part order statuses
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Assign and manage RMA numbers
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Collaborate with service and logistics teams for seamless customer support
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Educate customers on available service support plans and promotions
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Take ownership of customer issues ensuring prompt resolution
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Identify and recommend process improvements
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Coordinate machine relocations and generate necessary documentation
Primary Logistics Support Duties:
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Act as the main point of contact for sales representatives regarding rate quotes
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Coordinate machinery pickup and delivery with the logistics team
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Collaborate with the service scheduler to ensure timely machine deliveries
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Maintain and manage a shipping calendar
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Send and track the return of installation packets before machine shipment
If youre a proactive organized and customer-focused professional we encourage you to apply and become a valuable part of our team. Join us and help deliver an exceptional customer experience every day!
Employment Type
Full Time
