Senior Event Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort
Senior Event Manager - The Roosevelt New Orleans, A Waldorf Astoria Resort
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
EOE/AA/Disabled/Veterans
The iconic Waldorf Astoria property in New OrleansThe Roosevelt is seeking aSenior Events Manager to join the team!
Our luxury hotel offers an unparalleled combination of Southern hospitality world-class service and historic surroundings. As the centerpiece of the city the hotel is located near the French Quarter and within walking distance to the citys most vibrant attractions and entertainment including Jackson Square Bourbon Street and the Arts & Warehouse District.
Embodying the rich heritage of Southern hospitality the historic hotel features 504 rooms over 60000 square feet of meeting space and five (5) food and beverage outlets.This includes 2 restaurants a caf seasonal rooftop bar and in-room dining.
In this role you willbe responsible for executing written sales agreements for large-scale and complex full-service meetings conventions and events and the successful execution of such events.
We are looking for an individual with an upbeat outgoing personality to join our Sales & Events team. This is a great opportunity for someone looking to grow their career in the Hospitality industry and Sales & Events. We are looking forward to your application!
Qualifications Internal
What will I be doing
As Senior Event Manager you will be responsible for event documentation and coordination with Sales hotel departments and customers to ensure consistent high-level service throughout the pre-event event and post-eventphases of all hotel events. This position primarily handles complex events. You will be required to ensure a seamless turnover from sales to service back to sales. Recognize opportunities to maximize revenue by upselling and offering enhancements to create outstanding events. Serve as the event planner primary contact following turnover on property and is responsible for his/her experience. May support and act on the behalf of the Director of Catering and Events or Director of Event Planning and Operations in her/his absence.
- Organize plan and prioritize your duties by developing plans and goals.
- Timely communication to internal and external clients via telephone email written documents or in person.
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations.
- Demonstrate knowledge of job systems products booking systems and processes.
- Resolve conflicts and negotiate with others while handling complaints settling disputes and resolving grievances and conflicts.
- Selling and influencing both internal and external clients.
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution.
- Ensure high quality service by communicating and assisting others to understand the guest needs providing direction and guidance feedback and individual coaching when needed.
- Participate in customer site inspections and assist with the sales process as necessary.
- Other duties as necessary based on business needs.
- Regular attendance.
SPECIFIC JOB KNOWLEDGE SKILL AND ABILITY
The individual must possess the following knowledge skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job with or without reasonable accommodation.
- Basic mathematical comprehension to understand and interpret numbers as they apply to operations in hotels.
- Ability to read write speak and understand the English language to communicate effectively with guests and employees
- Ability to effectively deal with internal and external customers some of whom will require high levels of patience tact and diplomacy to defuse anger collect accurate information and resolve conflicts.
- Ability to analyze information and make effective judgements.
- Ability to access and accurately input information using a moderately complex computer system.
EDUCATION
Bachelors Degree preferred. - CMP certification preferred.
EXPERIENCE
Two (2) years Hospitality related experience at manager level. - Experience in supervision or management of 1-3 people.
It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:
Knowledge of the hotel property management systems ()
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across itsglobal brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
The Benefits Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment thanks to innovative programs and benefits such as:
- Access to pay when you need it through DailyPay
- Medical Insurance Coverage for you and your family
- Mental health resources including Employee Assistance Program
- Best-in-Class Paid Time Off (PTO)
- Go Hilton travel program: 100 nights of discounted travel
- Parental leave to support new parents
- Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education including: college degrees and professional certifications
- 401K plan and company match to help save for your retirement
- Hilton Shares: Our employee stock purchase program (ESPP) - you can purchase Hilton shares at a 15 percent discount
- Career growth and development
- Team Member Resource Groups
- Recognition and rewards programs
#LI-MD1
Required Experience:
Manager
Employment Type
Full-Time
