Field Technician
Field Technician
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Job Description
The Field Technician provides technical support to a large varied user group and p participates in technical projects as needed.
Responsibilities include:
- Install configure maintain and troubleshoot all
- computer hardware and software
- projectors Smart Boards scanners printers and various peripherals
- wired and wireless connections and devices.
- Process warranty information and repair work with associated documentation.
- Respond to all inquiries promptly.
- Implement established hardware and software maintenance procedures.
- Maintain an effective understanding of Information Technology as it progresses over time and contribute ideas to develop new solutions.
Create and maintain detailed records & notes relating to projects hardware procedures etc. - Consistently use official programs such as help desk ticketing time tracking etc.
- Deal impartially and justly with all persons regardless of their physical mental emotional political economic social religious or racial characteristics.
- Support a collaborative working environment in which technology resources are available so that staff can perform efficiently and students can be successful learners.
- Communicate effectively with administrative staff school principals and teachers.
- Other duties as assigned
Required Skills:
- Associate Degree in Computer Science programming or related field or substantial experience with Windows based computers software and networking.
- Strong interpersonal skills and ability to educate users as well as provide straight technical
support. - Exceptional communication skills with a focus on rapport-building listening and questioning
skills. - Experience with installation maintenance and support of a large fleet / user base.
- Experience with a wide variety of hardware and software as typically used in an education
environment. - Ability to work effectively and cooperatively with staff maintain the confidentiality of
privileged information and follow oral and written instructions. - Willingness and ability to adjust to changing conditions or priorities.
- Ability to multi-task and handle frequent interruptions.
- Ability to consistently follow protocol and instructions.
- Ability to work effectively both independently and with a team.
- Ability to lift 50 lbs. and work in a physically demanding environment as needed.
EQUAL EMPLOYMENT OPPORTUNITY
It is our policy to abide by all federal state and local laws prohibiting employment discrimination based solely on a persons race color religious creed sex national origin ancestry citizenship status pregnancy childbirth physical disability mental and/or intellectual disability age military status veteran status (including protected veterans) marital status registered domestic partner or civil union status familial status gender (including sex stereotyping and gender identity or expression) medical condition genetic information sexual orientation or any other protected status except where a reasonable bonafide occupational qualification exists.
#INDCORP
#LI-KM2
Required Experience:
IC
Employment Type
Full Time
