Transactions Manager I
Transactions Manager I
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Join Customer Resolution Services (CRS) a key unit within Centralized Transaction Operations Service and Resolution part of Consumer and Community Banking (CCB). As a Transactions Manager I youll enhance customer experience by resolving claims like Amount mismatch Missing Deposit and more using strong analytical skills to prevent losses.
As a Transactions Manager I in Customer Resolution Services you will oversee a team of 15-18 specialists managing daily SLA requests and customer inquiries. Your role involves proactive volume management complex request reviews and ensuring adherence to policies. Youll foster a positive work environment focusing on productivity and quality while maintaining process knowledge and communication with internal partners.
Job responsibilities
- Oversee daily SLA requests escalations and customer requests.
- Manage teams incoming volumes and pending requests timely and accurately.
- Communicate with internal business partners regarding process issues.
- Conduct 1x1 sessions with staff addressing performance issues.
- Evaluate staff performance and provide feedback.
- Analyze staffing and volume trends for optimal capacity planning.
- Demonstrate excellent communication and customer relations skills.
- Develop a focus on quantifiable productivity and quality.
- Conduct team meetings and reviews periodically.
Required qualifications capabilities and skills
- Degree or equivalent experience preferred
- A minimum one year ofleadership/supervisory experiencepreferred
- Proven team leading ability.
- Research and problem-solving knowledge.
- Organizational skills attention to detail and time management.
- Follow complex methods and procedures in diverse tasks.
- Adaptability to change and change management skills.
- Industry knowledge especially debits/credits and adjustments.
- Proficiency in MS Office including Outlook Word and Excel.
- Ability to keep team members engaged and motivated.
- Good coaching skills and presentation ability.
Preferred qualifications capabilities and skills
- Flexible to work in shifts.
Required Experience:
Manager
Employment Type
Full-Time
