Client Care Specialist (Night Shift)
Client Care Specialist (Night Shift)
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Job Description
About ExoClick:
ExoClick is an innovative and global ad company serving 20 billion daily geo-targeted ads to web and mobile advertisers & publishers. We are part ofEXOGROUP a set of companies made up of 200 talents and offering a wide range of services within the digital business landscape with headquarters in Barcelona and offices in Dublin Porto Valencia and Tarragona.
We are revolutionizing the online ad-serving industry for advertisers publishers and networks alike and are seeking to recruit a Customer Success Manager for our Barcelona office.
Role:
Working in the ExoClick Customer Success Team within the Customer Services Department you will have the responsibility of providing our clients with the highest level of client service. Additionally you will have targets to meet in generating additional client revenues through sharing product knowledge and upselling.
The Customer Success team works 24/7 providing assistance to all our clients around the globe through Emails and Live Chat in a fast-paced energetic environment. The role will involve challenging problem-solving and requires logical and technically-minded applicants.
Responsibilities:
- Point of contact for client communication via Email/Ticket & Live Chat
- Taking ownership of unresolved issues and following them through to the customers complete satisfaction.
- Manage workflows/reports to agreed KPIs
- Identify business opportunities for revenue growth and work closely with our Sales department
- Proactively assist customers to optimize and scale up accounts activity.
- Onboard assist and retain customers
Essential Requirements:
- Previous customer service experience (Minimum 2 years)
- You are fluent in/or native English
- Strong oral and written communication
- Multi-tasking abilities
- Demonstrate initiative and proactivity
- Flexibility in working hours to meet business needs
- Proficient with PC-based software and browsers
- Ability to work independently with minimal supervision
- Comfortable with all types of Adult content websites
Desirable skills:
- Fluent 2nd language written skills especially Russian/ Chinese/ French/ Portuguese/ German
- Sales experience with online advertising/publishing
- Technical knowledge especially working with HTML JAVASCRIPT proxies etc.
- Knowledge of website construction and/or online advertising
Work Shift:
Night shift Wednesday- Saturday
Hybrid modality: Remote/office work
What youll find working at ExoClick:
We offer a position in a young dynamic and international team with exceptional working conditions in unique offices high up in the Torre Mapfre one of Barcelonas world-renowned landmarks located right on the citys seafront.
Additionally we offer the opportunity for permanent training personal development ambitious career growth and a competitive salary.
Most of all we offer a position in a team that thrives on achievement success and leadership within our industry. Our core company value is innovation: where people and creativity drive innovative technology. If you have an innovative winning mentality this position is for you!
Our company benefits:
- Private health insurance;
- Your Birthday off as a paid holiday;
- Flexible compensation plan: travel meals & childcare;
- Additional internal and external training through our EXOGROUP University program;
- English Portuguese & Spanish classes;
- Training budget & study leave;
- License to access Udemy for Business (training platform);
- Employee referral program bonus - You can earn 2500Eur by referring someone!
- Exciting team buildings in locations such as Ibiza;
- Office Perks;
- Organic fruit;
- Monday team breakfast;
- Subsidised Well-Being Activities;
- Calm App;
- Yoga classes;
- Massages;
- Subsidized catering;
- Flexible remote work;
- Home office set up budget of 500 Eur;
Is this not the right role for you Then make sure to check out all other roles we have open for you on ourcareers website.
The companies that are part ofEXOGROUPare the data controllers regarding your personal data in order to consider your application for present or future vacancies in our organization. For more information about the processing of your personal data and on how to exercise your rights of access rectification suppression limitation portability and opposition please visit theProtection Informative Clause Candidates.
Required Experience:
Manager
Employment Type
Full-Time
