Trip Reservationist
Trip Reservationist
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Salary Not Disclosed
1 Vacancy
Job Description
ABOUT US
Almost 1.2 million residents call York Region home making it one of the largest regions in Canada and the fastest growing with a population thats expected to grow to more than 2 million by 2041. Our geography which is comprised of about 1800 square kilometers over nine different municipalities is as beautiful interesting and diverse as our people. Local government is organized in a two-tier structure and we work together with our local municipalities to provide residents and businesses access to a broad selection of services and resources.
WHAT WE OFFER
Consistently named one of Canadas Best Employers by Forbes we offer a collaborative progressive workplace that takes pride in our organizational culture and is committed to living The 13 Factors of Psychological Health and Safety in the Workplace aligned with our vision to create strong caring and safe communities both within and outside our walls.
- Defined Benefit Pension Program - With the Ontario Municipality Employees Retirement System (OMERS) defined benefit pension plan you can confidently retire knowing that you will have income for life. Eligibility from date of hire as a full-time employee and includes employer-matched contributions.
- Employer of Choice - Recognized as the highest-ranking government employer in Canada and fourth overall among 300 organizations.
- Benefits and Wellness - Employees and their loved ones have access to an employee health care spending account access to a 24/7 Employee and Family Assistance Program and corporate discounts and purchase plans for day-to-day products and services. Casual employees are eligible to receive payment in lieu of benefits and/or vacation.
- Inclusive and Diverse Workforce - Were committed to fostering an environment that celebrates all dimensions of diversity and ensures everyone can develop to their full potential participate freely in society and live with respect dignity and freedom from discrimination. Our robust Inclusion Diversity Equity and Accessibility program continues to grow and has been recognized by the United Nations and many other organizations for our leadership.
WHAT YOULL BE DOING
Receives records books cancels confirms and adjusts advance bookings standby service requests and various other service requests for customers.
Enters trip request information into the appropriate system(s).
Contacts customers regarding potential booking discrepancies and/or schedule changes as directed.
Notifies dispatch of same day booking requests changes or late vehicles.
Answers inquiries from customers and the public regarding operating policies changes holiday service schedules stop locations etc.
Informs management and/or Team Lead of problems related to bookings system issues etc.
Contacts service providers concerning late vehicles and advises customers.
Completes trip requests booking for cross boundary riders for customers and/or connecting municipal specialized transit services.
Documents customer information in the Customer Relationship Management system and responds to customers after hours; forwards inquiries to Customer Service for further investigation as required.
Contacts customer to audit previous day trips and document.
Receives records and updates customers file and informs internal stakeholders as required.
Assists in the preparation of statistics to monitor performance.
Manages information in accordance with legislation and corporate standards.
Performs other duties as assigned in accordance with Branch and Department objectives.
WHAT WERE LOOKING FOR
Successful completion of a Secondary School Diploma or approved equivalent combination of education and experience.
Minimum one (1) year customer service experience including call centre or dispatch centre experience.
Demonstrated experience working with persons of disabilities.
Knowledge of specialized transit scheduling software.
Demonstrated ability in the Regions leadership/and core competencies.
Knowledge of on demand transit operating policies and procedures.
Basic skills in virtual platforms and MS Office Suite.
Strong verbal communication skills to interact with customers and the public.
Ability to work independently on rotating shifts including weekends.
Ability to travel to offsite locations as required.
Ability to work outside regular business hours as required.
Employment Type
Full Time
