Sr. Customer Solutions Manager, Healthcare & Life Sciences

AWS Sales Marketing and Global Services (SMGS) is responsible for driving revenue adoption and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector. The AWS Global Support team interacts with leading companies and believes that world-class support is critical to customer success. AWS Support also partners with a global list of customers that are building mission-critical applications on top of AWS services.

Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform offering over 175 fully featured services from data centers globally. Millions of customersincluding the fastest-growing startups largest enterprises and leading government agenciesare using AWS to lower costs become more agile and innovate faster.

AWS is seeking a Customer Solutions Manager (CSM) to help customers realize sustained business value by accelerating their migration to the AWS cloud and build cloud native modern solutions. You will utilize AWS best practices developed over thousands of engagements to work backwards from the customer strategic objectives help design the customer cloud journey execute a frictionless migration experience and ensure our customers capture the full potential of the AWS cloud. CSMs are technologists with a strategic business mindset and use their technical acumen program management organizational change management and communication skills to influence a broad range of multidisciplinary teams. You will work with aligning sales solution architecture support product professional services and partners to optimize customer outcomes.

You will earn trust at all levels of the customer organization and identify strategic opportunities cloud use cases establish roadmaps and actionable program plans capture success criteria build advanced technical architectures allocate resources to technical and change management activities and establish programmatic governance. You own and drive execution excellence for the end-to-end customer engagement (technical operational organizational and educational) across traditional IT teams and business units.

At AWS we value critical thinking self-motivation and the ability to deal with ambiguity. You will pay attention to detail but have the ability to think big on behalf of our customers. Bring a cool head a business outcome mindset extensive technical background excellent problem-solving abilities and be an exemplary verbal and written communicator. Your technical expertise and operational excellence will influence your teams decisions and help us drive robust customer solutions. We are passionate about people who innovate use data to make decisions and can express themselves thoughtfully. We want you to be passionate about delivering a great customer experience and contributing to a team goal.

Key job responsibilities
Demonstrate excellent customer engagement skills through all levels of an organization including C-Suite

Maintain an in-depth knowledge and understanding of existing and developing technologies as it relates to cloud computing to unlock opportunities for customers

Possess a strong background in change management and incorporating organizational change best practices seamlessly into customer engagements

Accelerate customer adoption through education and engagement

Assist customers in identifying use cases for priority adoption of AWS as well as best practice implementations

Assist in developing long-term strategic relationships with key accounts

Manage time efficiently meet personal goals and work effectively with other members of the sales and marketing team

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description we encourage candidates to apply. If your career is just starting hasnt followed a traditional path or includes alternative experiences dont let it stop you from applying.

Why AWS
Amazon Web Services (AWS) is the worlds most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating thats why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
AWS values curiosity and connection. Our employee-led and company-sponsored affinity groups promote inclusion and empower our people to take pride in what makes us unique. Our inclusion events foster stronger more collaborative teams. Our continual innovation is fueled by the bold ideas fresh perspectives and passionate voices our teams bring to everything we do.

Mentorship & Career Growth
Were continuously raising our performance bar as we strive to become Earths Best Employer. Thats why youll find endless knowledge-sharing mentorship and other career-advancing resources here to help you develop into a better-rounded professional.
Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home theres nothing we cant achieve.


- 5 years of leading large-scale technical or engineering programs with a proven record of thought leadership business case development realizing customer benefits and successful program completion experience
- 4 years of customer-facing work engaging with customer executives technologists or partners to solve business problems with advanced technologies experience
- Bachelors degree in science technology engineering math business or equivalent
- Self-motivated problem solver who thrives in a dynamic and customer-focused environment. Strong verbal and written communications skills are a must as well as the ability to work effectively across internal and external organizations

- Experience implementing cloud services including migrations and modernization projects or similar
- PMP certification or SCRUM/Agile SAFe certification
- Previously held a senior leadership role in product management engineering or sales. Prior experience in the Healthcare and Life Sciences industry.

Amazon is an equal opportunity employer and does not discriminate on the basis of protected veteran status disability or other legally protected status.

Los Angeles County applicants: Job duties for this position include: work safely and cooperatively with other employees supervisors and staff; adhere to standards of excellence despite stressful conditions; communicate effectively and respectfully with employees supervisors and staff to ensure exceptional customer service; and follow all federal state and local laws and Company policies. Criminal history may have a direct adverse and negative relationship with some of the material job duties of this position. These include the duties and responsibilities listed above as well as the abilities to adhere to company policies exercise sound judgment effectively manage stress and work safely and respectfully with others exhibit trustworthiness and professionalism and safeguard business operations and the Companys reputation. Pursuant to the Los Angeles County Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Pursuant to the San Francisco Fair Chance Ordinance we will consider for employment qualified applicants with arrest and conviction records.

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information. If the country/region youre applying in isnt listed please contact your Recruiting Partner.

Our compensation reflects the cost of labor across several US geographic markets. The base pay for this position ranges from $138200/year in our lowest geographic market up to $239000/year in our highest geographic market. Pay is based on a number of factors including market location and may vary depending on job-related knowledge skills and experience. Amazon is a total compensation company. Dependent on the position offered equity sign-on payments and other forms of compensation may be provided as part of a total compensation package in addition to a full range of medical financial and/or other benefits. For more information please visit This position will remain posted until filled. Applicants should apply via our internal or external career site.