Care Team Assitant
Care Team Assitant
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Job Description
The Care Team Assistant (CTA) provides organizational administrative and clerical support to the Emergency Department and the health care team.
The CTA communicates effectively via a variety of modalities with patients visitors and Mayo staff. The CTA plays an integral role in communication across the continuum of care.
The CTA functions as a resource to members of the health care team and is familiar with multiple Mayo Clinic resources and processes.
The CTA carries out all aspects of the job using good judgment and problem-solving skills strong interpersonal skills and assumes responsibility for self-development within the role and participates in continuous improvement activities.
The CTA supports the healthcare team by anticipating and responding to team requests and patient needs examples include ordering supplies for both administrative and patient care needs ensuring necessary information is updated in patient medical records etc.
Initiates a quick registration process for ED patients facilitates patient admissions responsible for the tracking and movement of patients through the ED enters admission orders into the electronic medical record and accurately enters patient admissions/discharges in the electronic environment and coordinates patient follow-up appointments.
Monitors electronic faxes and uploads documentation into patient medical record. CTAs play a key role in visitor management in compliance with Mayo Clinic visitor policy.
Collect patient documentation and updates the electronic medical record. Information includes but is not limited to insurance information creation of the MRN creation of an ambulatory encounter registration etc. CTAs are responsible for scanning all internally initiated documents for patients as well as any outside materials.
CTAs manage downtime materials for outages relating to EPIC and SCC Soft applications. Functions include documentation management utilizing downtime software and following outage procedures.
CTAs respond to and support Multiple/Mass Casualty Incidents impacting the ED.
CTAs support Medication reconciliation process in coordination with ED nursing and pharmacy. Completes process as a delegate marking necessary updates.
Fixing incorrectly placed Post ED follow up orders as directed by a protocol.
Qualifications
High school diploma or equivalent required. Successful completion of college or vocational school Health Unit Coordinator Program Medical Assistant or comparable experience required. Basic knowledge of computer systems and strong keyboarding skills (i.e. Windows-based applications and intranet/internet use) required. Excellent written and oral communication skills mature judgment and strong interpersonal skills for interactions with patients nursing physicians and external calls/requests is needed. Requires the ability to assertively pursue information and to function independently. Requires the ability to handle multiple demands at short notice in a highly stressful area. Outstanding customer service interpersonal and organizational skills. Adapts effectively to unpredictable situations within the patient care setting. Availability to work flexible hours including days evenings nights weekends and holidays.
Medical terminology is preferred but not required.
Certified nursing assistant certification is preferred but not required.
Current Cardiopulmonary Resuscitation (CPR) Certification or must obtain within 1 year from date of hire.
Employment Type
Full-Time
