Upsell Expert

At Constant Contact we are seriously awesome people who take ownership and make an impact by operating with the mindset integrity and courage of a small business owner. Theres something so profoundly rewarding about knowing that your work is empowering people everywhere to pursue their dreams. Here we all play an integral part in helping business owners entrepreneurs non-profits and individuals to succeed by giving them all the help and tools they need to grow online. Were energized by new challenges and new possibilities-and were just getting started!

As a member of the Customer Success Marketing Expert team at Constant Contact the Upsell Expert will work with our current clients to empower educate and successfully enhance their usage with proper package placement and add-on functionality of our industry-leading all-in-one digital marketing platform. Were seeking energetic driven and passionate individuals. Our goal is to work with customers to educate them on the tools within our product suite and convert the right customers into higher packages to build on their goals.

This role requires someone who is a self-starter passionate about assisting SMB customers to achieve business goals and objectives and leveraging proven communication skills in support of customer relationship building and partnership.

This role also qualifies for commission in addition to the base salary

What youll do:

• Make a high volume of outbound calls to warm leads with the intent on upgrading/adding add-ons to increase customer spend and retention
• Inspire small businesses to grow their business with our ever-growing suite of email and digital marketing solutions
• Understand a basic sales methodology to conduct a value-based conversation supporting a customers desire to continue their marketing to achieve their goals
• Deliver against monthly conversion targets to achieve quotas

Who you are:

• Bachelors degree and/or 1-2 years related experience in Sales
• Strong passion for helping small businesses succeed
• Experience with SMBs and/or a small business is a plus
• Hungry to deliver results
• Experience and drive to achieve goals and targets
• Exceptional and persuasive communication skills both verbal and written
• Coachable and willing to try new things
• Strong organizational and time management skills.
• Understanding of Constant Contacts product suite and support processes
• Ability to communicate business value in the context of software platform solutions
• Preferred experience with CRM and office productivity platforms e.g. Salesforce Google Workspace

Why Youll Love Us:

• We celebrate one anothers differences. We are proud of our culture of diversity and inclusion and were always working hard to strengthen and improve this culture. We have programs in place that bring us together on important issues and provide educational opportunities for all employees.
• Join the experts. If youre passionate about supporting businesses and organizations you wont find a better spot to share your talent. Were dedicated to improving the quality of our product from a customer standpoint and have a true desire to enable the success of businesses non-profit organizations and community groups.
• Youll have opportunities to grow your career. We encourage and support our team members to learn different aspects of the business take on stretch assignments seek coaching opportunities and professional development opportunities.
• A generous paid time off policy and a competitive benefits package that supports the health and well-being of you and your family

At Constant Contact were all about work flexibility and are proud to serve our customers as a hybrid workforce. Our hybrid work model combines the convenience of remote work with access to our great office locations to collaborate in-person participate in live trainings and socialize with colleagues.

Application Deadline: 30 days. We may fill this job opening prior to the deadline if a candidate is selected by us.

Constant Contact is an equal opportunity employer. We do not discriminate on the basis of race color religion sex gender gender identity national origin citizenship age disability sexual orientation genetic information veteran status or any other status protected under applicable law. If you require accessibility assistance applying for open positions please contact .

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about discussed or disclosed their own pay or the pay of another employee or applicant. However employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information unless the disclosure is (a) in response to a formal complaint or charge (b) in furtherance of an investigation proceeding hearing or action including an investigation conducted by the employer or (c) consistent with the contractors legal duty to furnish information. 41 CFR 60-1.35(c)

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Notice to Recruiters and Staffing Agencies:

Constant Contact has an internal talent acquisition department and designated career site for individuals looking to join our team. Constant Contact will not accept unsolicited resumes from any external recruiters staffing firms search agencies or any fee-based referrals. Any unsolicited resumes sent to directly to Constant Contact in any capacity will be considered property of Constant Contact. Constant Contact will not pay a fee for any placement resulting from the receipt of an unsolicited resume.