Senior Development Support Officer

The Service & Team:

The Technical Team delivers high quality technical services and case management across a number of functions and services to achieve customer experience resilient services across the whole of Planning & Housing Services.

The Role:

This role will predominantly be validating planning applications in accordance with local and national validation requirements. We are looking for a motivated and driven person who can work both collaboratively and using their own initiative to support the Development Management process. Excellent customer care communication and organisational skills will be essential knowledge of the validation processes and procedures is required as you will validating complex planning applications. Training and support will be provided on validating complex/major planning ability to work with accuracy and pay attention to detail together with being able to deal with a high volume of work is essential. Experience of using the IDOX Uniform/Document Management System (DMS) would be advantageous although full training will be given.

Should you be successfully appointed to this role some of your Key Responsibilities will include:

• Expert technical and administrative support across Planning and Housing Services.
• Validating a variety of planning applications in accordance with the validation guide and in line with planning legislation.
• Dealing with customer enquiries in relation to the validation process.
• Use GIS tools to draw complex polygons and produce maps.
• Good understanding of systems and using them in line with council procedure.
• Delivering technical support (eg scanning indexing validation GIS measuring/reading plans)
• Be responsible for own self development to ensure role requirements are met.
• Actively support colleagues.
• Fostering a collaborative environment promoting knowledge sharing and continuous improvement with colleagues inside and outside of the team.
• Ensuring accuracy and efficiency in data handling and reporting.

Working Pattern:

Whilst the location/work base for this role has been specified our evolving ways of working means that the role will require you to work in a hybrid way e.g. working from home and working from your nearest office location. More details will be provided at the interview.

Whilst flexible working is possible and there is a flexi system in place there will be a requirement to work within the core business hours of Monday to Friday 9.00am to 5.00pm the majority of time.

What youll need to succeed:

Applicants should have 5 x GCSEs at Grade 5 or above (or equivalent) including English and Maths and have experience of using Microsoft Office applications and any other reasonable use of IT. You will have good interpersonal and communication skills and enjoy the challenge of working within a busy team.

Please read the role profile for the full details of this role attached below in this advert

What youll get in return:

Cornwall Councils ambition is to be an employer of choice a high performing Council and a learning organisation. We commit to providing a reward and benefits package to attract motivate and reward our employees. We offer a range of flexible working options to our staff. This helps provide our employees with a greater work/life balance. Whilst still ensuring that service needs are met.

Our core employee rewards and benefits include:

a competitive salary.

a defined benefit pension scheme based on your career average earnings. This includes the option for extra voluntary contributions

a generous annual leave entitlement with the potential to purchase additional leave.

A national award-winning employee health and wellbeing programme

Employee benefits scheme giving employees access to a wide range of discounts to local and national goods and services.

Additional Information:

Please note we are unable to offer sponsorship for this role

The full role profile is attached here

We recommend saving a copy of this to refer to if you are invited to an interview.

For more information or an informal chat about the role please contact Samantha Hunkin on

Application Process

Please attach a supporting statement to your application you can add your Education & Qualifications details manually using the application form timeline or you can upload your CV. Remember to demonstratewhy you are suitable against each of the points marked as Application on the Role Profile using examples from your experience or transferable skills. This might be through qualifications or descriptive examples from your work / personal experience which clearly illustrates what you did and the effect it had. Guidance on how to complete your application can be found here The application process.

Please note that applications cannot be edited after they have been submitted please contact if you have any queries or require assistance with your application.

Existing employees must apply using their Cornwall Council email address through the Opportunity Marketplace on Oracle.