Level 2 IT Technician
Level 2 IT Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Level 2 IT Technician Full-Time
Location: Farmington Hills MI (Onsite)
About Us:
Were a dynamic multi-state law firm headquartered in Farmington Hills MI seeking a technically skilled and service-driven Level 2 IT Technician to join our growing team. If you thrive in a fast-paced user-focused environment and are eager to resolve complex technical challenges wed love to meet you!
What Youll Do:
Provide advanced support for hardware software and network-related issues across the firm.
Troubleshoot escalated tickets from Level 1 support and ensure timely resolution.
Configure and deploy desktops laptops printers and mobile devices.
Maintain user accounts permissions and systems within Active Directory and other tools.
Assist in implementing IT projects system upgrades and security protocols.
Monitor system performance and support server infrastructure backups and data integrity.
Document processes and contribute to knowledge base development.
Who You Are:
Youre a proactive reliable IT professional who enjoys solving problems supporting users and keeping systems running smoothly. You bring:
Key Attributes:
Excellent critical thinking and troubleshooting skills.
Strong organizational abilities and attention to detail.
The ability to manage multiple priorities and meet deadlines.
A collaborative mindset with a commitment to delivering excellent service.
Skills & Experience:
Strong written and verbal communication skills.
Proficiency in Microsoft Windows Office 365 and remote desktop tools.
Familiarity with networking concepts (DNS DHCP VPN) Active Directory and ticketing systems.
2 years of IT support experience (Level 1/2 support required).
CompTIA A Network or similar certifications preferred.
Whats in It for You:
We value our employees and offer a comprehensive benefits package for full-time team members including:
Medical dental and vision insurance
Paid time off (PTO)
401(k) retirement plan
Additional benefits and eligibility details discussed during the interview
Schedule & Expectations:
8-hour shifts (Monday to Friday)
Occasional after-hours or weekend support may be required during upgrades or emergencies
Candidates must be able to reliably commute to or relocate to Farmington Hills MI before starting work
Pre-Employment Requirements:
Background check and drug test required prior to hiring
How to Apply:
Complete an application before or during your interview
Bring two forms of identification in compliance with firm visitor policies
Provide a clean copy of your resume
Equal Employment Opportunity:
Our firm is committed to fostering an inclusive and diverse workplace. We provide equal employment opportunities to all individuals regardless of race color religion gender national origin age disability marital or veteran status sexual orientation or any other legally protected status.
Required Experience:
Manager
Employment Type
Full-Time
