System Support and Operational Lead
System Support and Operational Lead
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Job Description
- Suffolk County Council Endeavour House Ipswich Suffolk IP1 2BX - Hybrid
- 46670 per annum (pro rata for part time)
- 37 hours per week - Flexible working options available
- Permanent
At Suffolk County Council every role is a chance to create positive change.
Were not just a local authority; were a team of dedicated individuals working together to improve lives across our diverse communities. As our newSystem Support and Operational Lead youll have the unique opportunity to see the direct impact of your work on the people and places that make Suffolk special. Your contributions will help build a brighter future for all. If youre passionate about making a real tangible difference its time to reimagine your career with us. Join Suffolk County Council and turn your passion for positive change into action.
Reimagine the possibilities.
Your role and responsibilities
You will provide strong operational management and leadership to the Liquidlogic and ContrOCC team.
Your main responsibilities will include:
- Ongoing support and management of the adult and childrens social care and early help systems and portal applications
- Managing the support centre where all calls for changes come in
- Ensuring systems are kept up to date with the latest releases
- Managing major and minor system upgrades including planning and testing processes
- Resolving issues with system suppliers in a timely manner
- Supporting users and managers across adults and childrens services in best practice of Liquidlogic
- Leading super user groups and forums
- Line managing the system support and development analysts within the team
- Providing technical guidance and day-to-day support to the analysts
- Line managing the project officers
- Managing resources and resource planning
You will need
We hope youll bring significant technical knowledge of social care case recording systems and recording tools. Our ideal candidate has:
- Proven experience in managing upgrades of social care recording systems
- Experience in business continuity processes and creating/managing test plans
- Experience in managing operational teams including resource planning
You can view a full list of requirements in theJob and Person Profile (Word).If you believe you can succeed in this role apply. Even if you dont meet all requirements still apply. We would appreciate the opportunity to consider your application.
The team
Our team is passionate about improving the future for our customers our communities and the environment. We believe in strong team working and supporting users to promote best practice use of Liquidlogic and ContrOCC. No two days are the same and there are opportunities for doing different things as well.
Empowering Everyone
Were big believers in potential possibility and the power of different ideas. Were always searching for ways to encourage respect and enable everyone to be the best they can be. We want to represent the diverse communities we serve. We welcome applications from all individuals especially those from groups that are currently underrepresented in the organisation as shown in our Workforce Equality Report
For more information
Please contact Clare Walker (she/her) for a casual conversation. You can reach her by calling 0or emailing
How to apply
Step 1 - Read the Job and Person Profile (JPP) (Word).
Step 2 - Click Apply Now to start your online application.
Step 3 - Upload a supporting statement answering the following questions below (no more than 400 words per question). You should use theSupporting Statement template.
- What skills and experience do you bring to the role that makes you a strong candidate to join the Liquidlogic and ContrOCC Team as aSystems Support and Operational Lead
- Describe how youve worked collaboratively with IT teams and frontline services to improve system performance or user experience.
- Provide details of your experience and skills in providing and interpretingcomplex statistical information in relation to managing an operational service. What did you do and what difference did this make to the service provided
Step 4 - Upload a CV (without name and personal details).
Closing date:11.30pm22 June 2025.
This authority is committed to safeguarding and promoting the welfare of children young people and vulnerable adults and expects all staff and volunteers to share this commitment. DBS (Disclosure and Barring Service) checks or police vetting will be required for relevant posts. #LI-Hybrid
Employment Type
Full-Time
