Senior Account Manager
Senior Account Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Job Purpose
The Senior Account Manager is responsible for the development and implementation of FWCs under supervision of an Account Director or the Head of ADs. The Senior Account Manager excels in handling clients engage with clients on regular basis in order to develop its portfolio but also to seek feedback on the Agency performance. The Senior Account Manager works very closely with the designated project team in order to provide the client insights client feedback and the direction for ensuring client satisfaction. The Senior Account Manager is responsible of developing financial and technical offers defend those proposals and ensure compliance with contractual rules. The Senior Account Manager will respect imposed deadline and be at ease working under peak times. Under supervision of the AD or Head of ADs the Senior Account Manager will develop FWC activation plan put measures and actions in place to meet the KPIs and report regularly on financial and client satisfaction progresses. Finally the Senior Account manager will ensure timely delivery of final reports and collection of cash.
Main Responsibilities
- Accountable and responsible for activating nurturing and engaging with clients on a set number of FWCs and in line with the financial plan (KPIs set per FWC).
- Provide strategic vision on client engagement by developing FWC activation plans participating to Sales meetings.
- Participate and being visible at client events networking events to engage strategically and commercially with clients.
- Able to develop create defend and manage complex budget.
- Development and gain new communication skills in order to better defend our proposals to clients and better sell them.
- Work closely with the NB in capturing upcoming new business opportunities and client insights. Facilitating new business development activities by providing strategic input and proactively participating to the development of tender narrative.
- Ensuring the correct financial contractual and operational management of the given FWCs or Accounts with the support of either an Account Director or/and the Head of Ads.
- Ensuring high quality work is delivered: meeting professional standards and client expectations by ensuring Prince2 processes are applied by closely monitoring all specific contracts under the given FWCs.
- Working closely with the Heads of different services provided by ICF Next Expert Team Leaders CBS Teams (Recruitment Finance etc) in creating new service offerings working on innovative & creative services to sell to clients.
- Ensure a team spirit promoting professionalism and curious attitude.
- Ensuring that regular reporting on clients and FWCs status is carried out and risks assessment is in place.
- Participate in bringing to live the new ICF Next Vision and work on synergies with other ICF divisions when applicable.
- Regular reporting to the Head of ADs.
Requirements:
- Hold a bachelors degree
- Fluency in English
- Proven track record in account management
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.At ICF we are committed to ensuring a fair and equitable interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.
However we understand that some candidates may require accommodations that involve the use of AI. If such an accommodation is needed candidates are instructed to contact us in advance at. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.
Required Experience:
Manager
Employment Type
Full-Time
