Resident Services Coordinator

EMPLOYMENT OPPORTUNITY

The Resident Services Coordinator (RSC) provides on-site case management services to residents at Mount Vernon Manor I and II which provide housing for the elderly or people with disabilities. The RSC will address social and health needs of residents and connect them to appropriate services. The position will be a full-time in-office position at 37.5 hours per week.

JOB DUTIES and RESPONSIBILITIES INCLUDE:

1. Match resident needs to volunteer programs for services.

2. Develop introductory programs and monitor assimilation of new residents into housing.

3. Maintain resource and contact files for available services; refer residents family members caregivers and housing staff to services meeting special needs:

• Senior Information and Assistance;
• Senior nutrition services;
• Specialized transportation;
• Department of Social and Health Services programs (DSHS);
• Personal care;
• Volunteer Chore services;
• Home health services;
• Adult Day Care;
• Legal services;
• Respite care;
• Mental health outreach services;
• Substance abuse and treatment services;
• Senior Center;

Other recreation programs.

4. Provide outreach services and monitor for crisis intervention disputes mental health issues isolation or vulnerable clients.

5. Meet regularly with property management staff for coordination of services.

6. Coordinate a variety of educational programs for residents and staff.

7. Compile and submit timely reports to HUD and Skagit Council Housing.

8. Review and analyze programs for effectiveness and quality improvements.

9. Participate in agency meetings and trainings as required.

10. Other related duties as assigned by management.

QUALIFICATIONS INCLUDE:

Education & Experience

• Bachelors Degree in Human Services or related field preferred.
• Experience in comprehensive case management preferred.
• Experience serving senior and disabled population preferred.

Or a combination of education and experience providing the knowledge skills and abilities to successfully perform the work.

License(s) & Certification(s)

• Valid drivers license and auto liability insurance required for workrelated travel.
• First Aid/CPR Certified (within 6 months of hire).
• Blood borne Pathogens Training (within 6 months of hire).

Skills & Abilities

• Bilingual desired (English/Spanish); additional languages helpful.
• Highly skilled in client relations.
• Excellent organization and follow through.
• Good knowledge of local resources desirable.
• Strong customer service skills and service attitude.
• Must be able to work independently and as part of a team.
• Proficient in Microsoft Office Suite applications including Excel Word PowerPoint Publisher and Outlook; EmpowOR and HMIS databases.
• Must have strong and effective communication skills (oral and written).
• Working knowledge of standard office procedures and technologies (phone computer printer photocopier scanner fax machine) is needed.
• Demonstrated ability to work harmoniously with people from varied cultural socioeconomic educational and experiential backgrounds.

COMPENSATION AND BENEFITS:

Starting wage between $26.66 - $29.43 per hour (DOE)

Benefits include:

• Medical & Dental Insurance including Rx and Vision
• Life Insurance and AD&D coverage
• SIMPLE IRA Retirement Plan (3% Employer Match)
• Employee Assistance Program
• Paid Sick and Vacation Leave
• 12 Holidays per year
• Health club discount

(Community Action reserves right to modify amend or terminate any benefit at any time for any reason.)

TO APPLY:

Qualified candidates are encouraged to apply by providing ALL items requested. Pleasesubmit the following:
(1) Community Action Application (2) Resume (3) Letter of Interest. You can find alljob announcements and apply online on our website at

Community Action of Skagit County reserves the right to extend application deadlines and to modify the selection
schedule without notice to form eligibility lists for or make appointments to other positions with similar
employment requirements. Community Action of Skagit County is an Equal Opportunity Employer. Should you
require accommodation in the application process please contact our HR Department.

Required Experience:

IC