Client Service Implementation Analyst
Client Service Implementation Analyst
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$ 58200 - 79500
1 Vacancy
Job Description
Join our innovative team and make a significant impact by delivering cutting-edge client solutions in a high-visibility role. This opportunity offers unparalleled career growth and skill development in a fast-paced delivery-sensitive environment. Leverage your strong communication analytical and problem-solving skills while collaborating with industry experts. Be part of a company that values your contributions and supports your professional journey.
As a Client Service Analyst within our dynamic team you will play a crucial role in delivering innovative client solutions that drive our firms success. You will collaborate with product technology and operations experts to consult analyze and implement solutions on our cutting-edge platforms. Your work will directly impact our clients and the wider community by ensuring seamless project delivery and addressing client needs with precision. We value a culture of flexibility continuous learning and teamwork where your skills in communication problem-solving and client relationship management will thrive. Join us to grow your career and make a meaningful difference.
Job Responsibilities
- Collaborate with product technology and operations teams to deliver client solutions.
- Analyze requirements and perform testing for Remittance Edge and Receivables Online applications.
- Monitor and update assigned projects addressing client and operational issues.
- Build profiles and transmissions for Receivables Operations providing coding specifications.
- Interface with internal service partners and clients to scope needs and mitigate risks.
- Implement and manage client solutions within specified timeframes.
- Provide support and training to team colleagues as needed.
- Coordinate with internal and external parties to ensure timely solution delivery.
- Facilitate issue resolution user acceptance testing and training for client implementations.
- Attend client meetings to review project progress and address concerns.
- Identify and escalate risks to minimize potential problems for clients and the business.
Required Qualifications Capabilities and Skills
- Bachelors degree in Computer Science or equivalent work experience.
- Minimum of one year of experience in a similar role.
- Proficiency in using PC/Workstation in a Windows environment.
- Strong verbal and written communication skills.
- Excellent time management organizational and planning abilities.
- Demonstrated analytical and logical thinking skills.
- Proven problem-solving capabilities.
- Self-motivated with strong behavioral skills.
- Ability to build and maintain client relationships.
- Attention to detail and client-focused mindset.
- Understanding of technical systems for managing client implementations.
Preferred Qualifications Capabilities and Skills
- Intermediate knowledge of line of business processes and procedures.
- Familiarity with business software applications.
- Experience in client relationship management and presentation skills.
- Ability to coordinate and manage internal and external parties for project delivery.
- Experience in facilitating issue resolution and user acceptance testing.
- Strong understanding of risk identification and escalation processes.
Required or Additional Information
- Work schedule: Monday Friday 8am - 5pm with some flexibility on start and end times. On-call rotation for off-hour production support is required. This position may require working non-traditional hours and/or additional hours as business needs arise. Work schedule may be subject to change.
- Visa sponsorship is not available for this position.
Required Experience:
IC
Employment Type
Full-Time
