Hotel Front Desk Agent_1007541_AMAEK
Hotel Front Desk Agent_1007541_AMAEK
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1 Vacancy
Job Description
Job Title: Hotel Front Desk Agent
Location: Stanford CA 94305
Duration: 4 Months
**WILL BE DRIVING 3-6 HOURS PER WEEK golfcart
SCHEDULE: 2:30PM to 11PM including weekends
Summary:
- Answer multiple phone lines in a fast-paced and distracting environment; collect or pass messages to/from guests and employees as required.
- Coordinate email travel inquiries with internal and external customers.
- Perform routine hotel functions such as taking reservations and registering and checking out guests.
- Perform basic concierge duties including assisting with travel and transportation arrangements informing guests about local amenities coordinating guest dry cleaning and securing guest valuables in safe deposit boxes.
- Perform basic porter duties including delivering guest packages faxes and mail assisting guests with luggage transportation and storage escorting guests to their rooms as required and driving shuttle van to locations within the Stanford community.
- Ensure guest safety and satisfaction by monitoring building access and maintaining key controls submitting minor repair work orders and coordinating room preparation with housekeeping.
- Review daily transactions for accuracy; prepare account billing for financial processing.
Requirements:
- High school diploma or G.E.D certification and six months of customer service experience in a fast-paced hospitality-industry setting.
- Demonstrated accurate cash handling knowledge and experience.
- English language fluency.
- Business writing acumen to originate and respond to correspondence.
- Valid California Non-commercial Class driver s license.
Employment Type
Full Time
