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Job Summary:
The IT Operations Support Engineer is primarily responsible for following and critically reviewing policies and configurations for the use of cloud apps & services taking responsibility for customer-report issues through troubleshooting to successful resolution tracking and communication maintaining a secure cloud environment ensuring appropriate availability of services and supporting app/services operations including determining the appropriate escalation path as needed. This role may also require occasional evening and weekend support of planned maintenance activities.
Minimum Qualifications and Job Requirements:
* Proven working experience in enterprise technical support
* Basic knowledge of systems utilities and scripting
* Team Player .
* Strong problem-solving skills.
* Excellent client-facing skills.
* Excellent written and verbal communication skills.
* Working knowledge with Cloud environments such as Microsoft Azure Amazon Web Services and Google Cloud Platform including the use of Python.
* Experience with programming SQL.
* Experience automating routine data tasks using various automation/scripting tools (e.g. Jenkins Nexus SonarQube Rundeck).
Azure
Full Time