VPAVP - Branch Manager with a MNC Bank
VPAVP - Branch Manager with a MNC Bank
Posted on :
14-06-2025
Employer Active
1 Vacancy
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Job Description
Position Purpose
To Control Monitor Process and Supervise the Branch operations and administration.
Responsibilities
Operations Management
- Ensure smooth functioning of day-to-day operations.
- Ensure implementation of laid down operational procedures
- Interact with Commercial teams BO/MO CLM DDT Legal Compliance Finance and external agencies like Auditors & Vendors
- Monitor branch premises maintenance and upkeep (in liaison with Group Admin)
- Ensure timely approvals for shortfalls for limits/tenor in respect of LCs/Bgs/Packing credits and for funds for intra-day (under processing of funds credited at EOD) and other shortfalls.
- Monitoring of Vostro accounts and escalations in case of shortfalls.
Customer Service
- Monitor TATs operational efficiency level and minimize error rates
- Resolve customer complaints and queries
Compliance
- Review and monitor compliance with internal procedures and regulatory guidelines and to follow the internal accounting norms.
- Co-ordinate with CCTO / MO / BO for submission of regulatory returns on time.
Risk Management
- Put in place a control mechanism to mitigate any identified operational risk/s.
- Implement the control on control concept
- Report any incident in the incident management system and put in place controls to ensure that similar incidents do not recur.
- Report all customer complaints / claims as per laid down guidelines
- Escalate unresolved issues to the next level
- Manage the branch security measures in consultation with Group functions.
Team Management
- Lead and motivate the team
- Identify training needs
- Multi-skill cross train and empower team members
- Leave administration of the team.
Marketing Support
- Provide support to the various business lines at the Branch
- Interact with customers on a regular basis to ensure effective and efficient customer service and smooth processing of transactions.
- To provide administrative support to the business lines.
- Co-ordinate / support with Relationship / CLM / other stake holders.
- Manage any other job related to CLM as may be required from time to time necessitated by the absence of a full-time on-site CLM team-member at the Branch (through CSD where applicable).
- Provide MIS reports to the Management as per time schedule specified
- Submit regulatory reports as stipulated.
- Manage Process and Contribute in day to day processes
Skills & Knowledge
- Knowledge of General Banking (Negotiable Instruments Act Indian Contract Act and other applicable RBI guidelines issued from time to time)
- Basic knowledge of credit documentation
- Basic knowledge of FEMA URC522 UCPDC 600
- Internal accounting systems and applications
- Internal procedures and group guidelines
- Strong leadership skills
- Strong interpersonal skills
- Ability to anticipate and manage change within the teams to improve productivity and efficiency
- Strong communication skills
- Ability to interact with different teams and get things done or escalate to the appropriate level
- Customer Centric with a spirit of excellence in customer service
Qualifications
- Graduate. Post graduation would be an added advantage.
- 10-12 years of experience in cash management banking.
CMS,cash management,customer service,compliance,CMS Operations
Employment Type
Full Time
Key Skills
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