Help Desk Technical Support Specialist Only local to Atlanta GA
Help Desk Technical Support Specialist Only local to Atlanta GA
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Job Description
Role: Help Desk/Technical Support Specialist (Only local to Atlanta GA)
Location: Atlanta GA
Complete Description
TECHNICAL SUPPORT SPECIALIST JOB DUTIES AND RESPONSIBILITIES.
- Serves as the primary escalation point forincoming queries and technical issues.
- Manages and/or assigns projects and tasks toother team members as appropriate
- Advises collaborates and assists businessunits with system enhancements and modifications
- Provides technical assistance and support forincoming queries and technical issues related to systems networking phonesystems audio/visual equipment computer software (e.g. Windows 10 MicrosoftOffice various browsers) hardware etc.
- Effectively provides user support over thephone in person and via remote tools.
- Responds to user requests promptlydemonstrating courtesy and respect for customers to ensure complete problemresolution and satisfaction through appropriate follow-up.
- Assists users with information security andprivacy questions; provides directions for the correct action.
- Supports telecommunication devices andservices; assists users on various vendor wireless networks and telephony.
- Distributes and reviews user equipment asrequired; updates inventory asset management systems with assigned equipment; ensuresequipment is clean up-to-date and operational.
- Provides installation and assistance forlaptops desktops printers scanners cell phones air cards landlines networksand other assigned peripherals.
- Troubleshoots end-user problems; troubleshootsdesktop and network printing problems for various vendor printing devices.
- May be asked to train users on IT hardware andsoftware (e.g. laptops printers login email etc.
- Creates user support documentation and instructions.
- Multi-task prioritize problems and managetime to ensure the timely resolution of incidents.
This individual will work in a team environment is responsible for IT support and Telcom tickets and demonstrates an ability to communicate with agency personnel beyond providing and receiving instructions.
TECHNICAL SUPPORT SPECIALIST SKILLSAND QUALIFICATIONS.
- Minimum of 7-10 years of IT technical support
- Strong knowledge and experience installingconfiguring replacing and supporting network infrastructure equipment includingservers workstations (Windows/Mac) switches routers cabling VoIP systemsetc.
- Technical expertise should include Windows 10MS Office 365 Active Directory SCCM utilization of GPOs Enterpriseanti-virus solutions Helpdesk ticketing systems and Azure.
- Proficiency with imaging laptop computers 20h221h2 Microsoft Office 2010 Cisco network and other authorized desktop applications.
- Knowledge and proficiency in Mobile devicemanagement including IOS and Android devices operating systems Enterpriseencryption solutions Windows PC/laptop management via Active Directory andrelated software.
- Willing to work off-hours and weekends whenrequired for projects or emergency support.
- Experience installing configuring andsupporting network printers and audio/visual equipment
- Effective use of ticketing systems to trackand document incidents (ServiceNow and Sales Force is strongly preferred)
- Highly detailed and process-oriented withadvanced troubleshooting incident resolution and documentation skills
- Strong team leadership time management andcoaching and mentoring skills
- Excellent customer service and communicationskills are a must.
- Desktop Technician will provide day-to-daylocal remote desktop support receive inbound calls answer questionstroubleshoot and document steps performed to resolve challenges with hardwaresoftware and application issues in a ticketing system.
- Providing fault analysis to customers coreoperating systems and platforms providing support and applying desktop faultresolution for the approved application suite.
Employment Type
Full Time
