Customer Support Assistant
Customer Support Assistant
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Job Description
Job Description
We are currently seeking a Customer Support Assistant to join our client service team in Akron OH. This role is essential in maintaining positive client relationships by providing professional timely and accurate support. The ideal candidate will be customer-focused organized and capable of managing multiple inquiries with confidence and care.
Responsibilities
Serve as the first point of contact for customer inquiries via phone email and in-person.
Resolve customer issues efficiently and professionally escalating when necessary.
Maintain up-to-date records of client interactions and support activities.
Coordinate with internal departments to ensure client satisfaction.
Assist with the development and improvement of customer service procedures.
Follow up with clients to ensure their concerns are fully addressed.
Qualifications :
Qualifications
High school diploma or equivalent required; associates or bachelors degree preferred.
Minimum of 1 year experience in customer support or administrative roles.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office and basic CRM systems.
Strong organizational and problem-solving abilities.
Ability to remain calm and professional under pressure.
Additional Information :
Benefits
Competitive annual salary: $45000 - $50000
Opportunities for professional growth and career advancement
Ongoing training and skill development programs
Supportive team environment and structured onboarding
Paid time off and company-recognized holidays
Health dental and vision insurance options
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
