drjobs FreeSWITCH Developer (IVR Systems)

FreeSWITCH Developer (IVR Systems)

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1 Vacancy
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Job Location drjobs

Chennai - India

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

We are seeking a highly skilled FreeSWITCH Expert with experience in Interactive Voice Response (IVR) systems and integration with Webhooks and  Google Dialogflow.---

The ideal candidate will have a deep understanding of telephony systems and interwork (PSTN to enterprise) SIP and a proven track record of implementing and managing complex IVR solutions.

You will play a critical role in designing developing and maintaining our telecommunication infrastructure ensuring seamless integration.

Key Responsibilities:

  • Conceptualize and implement FreeSwitch based feature content for an existing IVR and Contact Centre solution including the standing-up of the required cloud-based infrastructure.
  • Work with an extended team of stakeholders to define/refine requirements assess operational feasibility and drive the idea-to-in-service cycle.
  • Assume primeship of the existing Freeswitch based IVR services for stores and upcoming contact centre deployment.
  • Debug end-to-end voice/IVR issues in the PSTN and cloud environments.

About you:

  • We are seeking the right individual who has a proven track record of Freeswitch based development coupled with a deep understanding of SIP call flows and a familiarity with contact centers.
  • You should be comfortable with the different segments of customer to agent dialogue over multiple modalities such as web chat SMS and voice.
  • Communicating concepts designs and proposals in writing with diagrams and verbally should be second nature to you work practice.
  • Creativity and inventiveness should be evident in your approach to problem solving.
  • You work well within a team and freely share your expertise and insight with your extended team members.
  • Previous experience with Avaya Contact Centers Salesforce Google DialogFlow and Webhooks are considered an asset.
  • You have a natural sense of critical thinking when it comes to problem debugging.

Qualifications :

  • Education and Experience: Bachelors degree in Computer Science Information Technology or a related field (or equivalent experience).
  • 5 years of experience working with FreeSWITCH and IVR systems.
  • Proven experience in integrating telephony and CRM solutions preferably Avaya and salesforce.

Technical Skills:

  • Deep understanding of VoIP protocols (SIP RTP) and telephony systems. Proficiency in FreeSWITCH including module development and configuration.
  • Experience with IVR design and development including voice scripting and call flow design. Familiarity with salesforce CRM solutions and integration best practices.
  • Strong programming skills in languages such as C C Python (must have).
  • Other Skills: Excellent problem-solving and analytical skills. Strong communication and interpersonal skills. Ability to work independently and as part of a team. Detail-oriented with a commitment to delivering high-quality solutions.

Preferred Qualifications:

  • Certifications in FreeSWITCH Avaya or other voice-centric technologies.
  • Experience with cloud-based telephony solutions especially (GCP) and SIP trunking providers.
  • Knowledge of additional telephony platforms


Additional Information :

What We Offer:

  • Competitive salary and benefits package.
  • Opportunity to work with a diverse and talented team.
  • Professional development and growth opportunities.
  • A dynamic and collaborative work environment.
  • Hybrid work option


Remote Work :

No


Employment Type :

Full-time

Employment Type

Full-time

Company Industry

About Company

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